Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our local garbage disposal company was recently bought out by the larger GFL. After receiving my first bill we decided to cancel after our already paid quarter finished, which was the end of May. Per their billing statement to cancel I could call or send an email, I chose the email as my work is difficult to get away for a phone call that would put me on hold for hours (others we already complaining about the long wait times). This email was sent before the end of May with the new quarter starting June 1st. I thought all was well until I got a late notice at the end of June which I then called at my earliest convenience on a day off to make sure my service was cancelled, Wednesday, July 3rd. Never once did the person on the phone tell me they were charging me for anything more. Also, she told me to place the tote at the end of the driveway for someone to pick up, which it has been sitting there all this time. Furthermore NO trash was ever picked up after the last week of May since I knew I sent the cancellation email, other than trash in the prepaid trash bags.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently cancelled my trash service with GFL. When I called to cancel they said they could lower my price for service but by then I had already switched. I had a conversation with my next door neighbor and he was only paying 89 dollars at this same company where I was paying 163 for the same service. This is not right. My neighbor had been paying this for at least a couple of years. It is not right to over charge certain customers for the same service. How is this allowed? I want my over charge in premium refunded.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ***** ******* are a subsidy of GFL Environmental 10 ******** picked up trash for the last time on Thursday 2-24-2022. The paid quarter expired on 2-28-2022. On 2-24-22 I contacted ******* ***** ******* to start service on Friday 3-4-22. I got a bill from ******** in April 2022 and called their office saying I have a new trash hauler. The person at ******* was mad that i had switched. ******* trash can was never again put on the street for trash collection pickup on Thursday. I continued to be billed by GFL for service that they did not provide by ********. They were not making any special trip to my house since they were picking up my neighbors trash. I placed ********s' trash can on the street side of my gate so there trash can could be retrieved by them. GFL has my cell phone number and house landlines number. No one has ever contacted me for their trash can. I continue to receive increased bills for services nit provided. The amount is now $447.50. I have been turned over to ********** ******* *********** for the amount of $447.50. I received a letter from Transworld dated 3-11-24 and 3-21-24 for the collection amount. I will contact ********** ******* by phone shortly to discuss the issue. Sincerely **** ******** -

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 7am Monday morning the trash people came to my house , they did NOT take my trash but took my trash can thinking that I did not pay when indeed I did pay and have the confirmation number proving it. I called customer service immediately after seeing on my house camera the place was closed so I called again once it opened at 8. A lady I spoke with said they would pick up my trash Thursday and return the can. Here it is Thursday still no can and trash still sitting out front ( I now have a total of 6 bags out there) called told they would come back to get the trash. They NEVER did so now I have to put the trash bag near my house for the 3rd week bc they continue to not take my trash and STILL have my trash can that they took. ( I have proof via my camera & can submit it as evidence) Im continually being told that they will come back to get my trash and their not!!! I pay $145 just to have 8 bags of freaking trash sit outside my house. I am now being fined by my HOA Bc these incompetent men cant do their job!! They keep bypassing my house bc they dont know to pick my trash up since they ignorantly took the trash can. I want a full refund or a credit toward next quarter especially since I have to now pay a Fee For something I wouldnt have inquired if they did their job which is to TAKE MY TRASH!! Its on camera however I cant attach the video so I took screenshot pics of it. Notice my trash is still out there. Why take the can & not the trash?!!

• Initial Complaint

  Date:10/17/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** consistently bills a months ahead of when the bill is due. Then send you to a creditor before the date of the next service begins. In the documents uploaded please note, email bill on 08.14.23, due by 09.03.23. Service period is October to December. On *********************** The creditor date of letter is 09.30.23 the day before service cycle begins. So they bill early and send you to collections before the date of service begins. In addition *** is calling me daily and leaving voicemails to contact them. They always accept the payment I send despite having obviously sold my debt to a collector. It's illegal to sell my debt then keep contacting me and taking my payment. They can't do both. They also consistently skip our house on trash days or don't show up at all yet they have not prorated any missed service days.

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to GFL Environmental's office 7 times now and sent 2 emails. I spoke to Gladys on 2/17/23 to discontinue service. Payment was not due until 2/26/23 - but they had already taken out the Autopay of $80.25. Gladys put in for a refund. I spoke to Tonya on 2/27 (the day our trash bin was picked up) and Felicia on 4/4. On 4/20 I was told by Norvel that he was unable to assist because their systems were down. I sent an email via their website on 4/21 with my request for a callback (they leave a place for you to put your number) and complaint about not receiving a refund. On 4/24 I spoke to Danika and asked for a Supervisor callback. She forwarded my request and I received a call from Alisa 4/25. Alisa said she would check on the refund to be sure they had the paperwork and then follow up with the refund dept. and request that the refund be done quickly. She was to call me back. I am still waiting for that CB. I spoke to Lavelle today (5/5), she said the refund was submitted in April. It appears to me that there was a delay even though I have been constantly in touch with them. This is their issue, not mine. Lavelle said she was escalating this to her Supervisor for follow up on the refund. I told her I'd like a callback. She advised that she doesn't do callbacks, I asked her to put that request to the Supervisor. I also sent another email. I believe I am getting the run around. This should have been resolved weeks ago. Aside from the poor follow up and customer service, this is a horrible way to run a company. They had no trouble taking our payment before it was due but they are unable to issue a refund timely? It does not make sense. I want our refund ASAP without any more prompting from me.

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to unforeseen circumstances, I was late making my payment to them. The day before I was going to make the payment, they sent someone to take my trashcan and I assume discontinue my services. My issue is I have been waiting for over a month to get another trash can. Their explanation is they are backed up and I can leave up to 10 bags on my curb each week until they are able to give me another trash can. Oh and I’m on their “list” to get a can. This may be a good long term solution for someone who is not in my situation. I explained that I am a disabled Veteran and I live alone. I walk with a cane and I live alone. I don’t have anyone to help me bring trash bags to the curb. As it is I have to struggle to get my trash to the curb.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My most recent bill shows I was auto debited for $79.50, $4.50 above my previous billing with no explanation. There was no notification of a pending rate increase and there is no explanation given on the bill itself. The bill clearly shows the previous amount billed and received by GFL was $75. No one ever answers the phone when I was inquire so I'm left with filing a BBB complaint as my only resource. My bill should be $75 per quarter, not $79.50.

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dispute is related to cancellation of service. This is a trash collection service and after several weeks of not picking up trash AFTER I had paid for weekly service, I decided to cancel future service and use another provider. When I received the quarterly billing notice (August 2022 time frame), I returned it by snail mail after writing across the bill, "CANCEL". This business is now insisting that I need to pay that statement despite no service. Each correspondence I have received, I have returned explaining what occurred. The latest correspondence is from a collection agency. The amount claimed due is $83.30. Because I sent my cancellation AND received no service, this is a charge I am disputing, but the company continues to harrass me for payment.