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Business Profile

Garbage Removal

Total Waste Commercial Trash Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have pretty much taken money with no approval. I signed up for service the end of June, they brought my dumpster 6/30 then claimed they dumped it 7/3 which I dont believe and wanted me to pay full price. My bill is supposed to be $111.12 I paid monthly (August through November) including two late fees for a total of $465, they kept billing me for $600 then suspended my service . I talked with a **** 3 times, and she promised me they would not would not take any money out of my card but they did today, $319.45

    Customer Answer

    Date: 12/09/2024

    Hello here are 2 copies of emails, please let me know if you need more. Thank you 

    Business Response

    Date: 12/11/2024

    Below was the response emailed

     

    Good morning,
    I will go over your bill here, and also send an email. Please review and then remove your post. The first thing I would mention is that you can look at your account statement via our website under customer login, also a statement was emailed to you yesterday. Also there is live online chat each day 7AM to 7PM that can explain this to you. You had a declined payment, you had received the past due statements and suspension notices and reached out to ****. You had given a new credit card and asked **** if we would wave the late fees. She said she would talk to your sales person for approval. That was Wednesday, Friday your sales person approved removing the late fees and ran your new credit card payment for the open balance and send you an updated statement. You will see a Statement in your email to review as we can not post a image or PDF here.
    July Service Starts - You weren't charged for half of the month of July
    Delivery - $ 100
    Lock - $ 12.50
    August - $ 111.50
    8/5/24 - Payment for $ ****** (delivery not paid)
    September - $ 111.49
    9/15/24 - Paid $ 150.00
    October - $ 111.49
    10/29/24 - Paid $ 150.00
    November - $ 111.49
    11/1/24 - Paid $ 50.00
    December - $ 111.49
    12/6/24 - Yesterday Paid $ ****** on autopay to bring your account balance to $ 0.00
    What you asked for was completed for you the late fees waved and your new cc payment processed. Please read your statement and if you have any questions once again, there is live online chat even on weekends 7am to 7pm (sometimes later). ***************************************************


    Thank you,
    Total Waste Customer Care



  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all, this appears to be the same business as listed in your pull down menu but the address/contact info currently (from my ******** is: Total Waste, **** **************** Suite ** ******** ****** ** XXXXX, Phone: ************* We signed the contract, they dropped off their 2 yd dumpster and weekly pickup service began March 2022. Thursday was the pickup day. All went well including an instance when entry access for pickup was blocked in August, they returned Saturday for pickup. However, despite our account being current and paid up, OUR TRASH HASN'T BEEN PICKED UP IN 4 WEEKS LEAVING US AT RISK OF RECEIVING A CITATION AND FINES!!! Numerous repeated phone calls and voice mail messages haven't been returned. Then after emailing their billing company *******@trashbilling.com 2 weeks ago, I did receive a response from someone whose phone number was included in their contact info. I phoned them and gave a snapshot of what was occurring currently informing them of the repeated and unreturned phone calls and messages. They said they'd reach out to the owner for help. That was 2 weeks ago and still NOTHING!! This leaves us with no other choice but to stop any future payments and search for another company ASAP.

Total Waste Commercial Trash Disposal is NOT a BBB Accredited Business.

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