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Business Profile

General Contractor

E W Nelson Home Improvement Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against E W Nelson Home Improvement Inc., **** ***** Door Subcontractor, because the new third floor exterior door installed by this company did not comply with the **** ***** door contract which stated, "...replacement of subsill,” The new sill plate which the installer had brought for the installation was not installed despite the door manufacturer’s recommendation to install a new sill plate. Neither was flashing installed to prevent water leakage.

    Furthermore, this door has leaked three times since its installation on December 13, 2023 when rain leaked through the third floor exterior door to the second floor ceiling and walls damaging drywall on the ceiling and walls. There is also a crack in the drywall above the door which occurred during installation.

    Despite Mr. Nelson’s installer applying additional caulk to the door on
    January 23, 2024, the installation of this door is still an unresolved issue at my property in Baltimore, MD.

    Business Response

    Date: 02/13/2024

     EW Nelson will be contacting customer to resolve issue to customers satifaction.

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company was contracted by Home Depot....I had doors installed on September 9,2022 There are alot of mistakes with the work done...I have called them repeatedly to come and fix the problem. When I call they tell me they are waiting for Home Depot to send materials needed...I called Home Depot (Chris)says they no longer have any responsibility in the matter. There are a lot of problems with the install.

    Business Response

    Date: 11/02/2022

    Business Response /* (1000, 8, 2022/10/21) */
    Re: We received a complaint # XXXXXXXX on your business
    External
    Inbox

    EDWARD ****** ***************************
    Thu, Oct 20, 5:52 PM (21 hours ago)
    to me

    ERNESTINE *******, was scheduled for a service on 10/12 this service was completed


    Consumer Response /* (2000, 10, 2022/10/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    the company E.W. ****** came out to my location and completed all of the necessary repairs that needed to be done...I am satisfied with the repairs that were done.

E W Nelson Home Improvement Inc. is BBB Accredited.

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