We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

DiPasquale's Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for DiPasquale's Marketplace's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DiPasquale's Marketplace has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 19, 2024, at 2pm I was purchasing a bottle of wine clearly marked with their label $16.99 Their cash register registered $54.95.I told them it was their error, and the price as marked should be honored.The manager said no and quickly grabbed the bottle out of my hand. I did not have time to take a photo with my cell phone. She tried to insinuate that the label was placed on it. It was obviously not the case. Then she said something about the "kids' marking it wrong. Then she disappeared with the bottle-i.e. evidence. She absolutely refused to honor the price on the bottle. I thought but do not know that state law in ******** that a retailed has to honor the price as marked. I requested a full refund on what I paid. The clerk said that she did "run" it through. The charge has appeared as pending but not credit yet.

      Customer Answer

      Date: 11/21/2024

      I immediately asked for a refund of the cashier for the two boxes of cookies and wine which I did not accept, that they charged my credit card $84.08. She said that they would issue a refund. They did not do so. I filed a complaint with the *******************,

      Business Response

      Date: 12/10/2024

      Hello,

      ****** **** purchased a bottle of wine marked $16.95 when scanned price was $54.95. All bottles were marked correctly besides Mr. ************** bottle. He was told the correct price and was offered another bottle at the $16.95 price range. He refused and was demanding to purchase the $54.95 bottle at $16.95. When denied sale of bottle he asked for a full refund. Cashier did so but incorrectly. The refund was made for the full balance of purchases and products returned. The wine was not falsely advertise not sure how that happened. After first being contacted by Mail I had called spoke to multiple representatives and left a message so we could resolve this issue in a timely manner.

      Thank you,

      ******* *********

      Customer Answer

      Date: 12/15/2024

      I have not been contacted by the retailer. The bottle of wine in question has not been offered and sold to me with the price as I believe (?) is required by Maryland consumer law. Therefore the complaint should remain open until they sell me the bottle as marked. While I did receive a refund as arranged by the credit card company the refund was not the gist of my complaint. It was their failure to meet their obligation to honor the price on the bottle. Please leave this complaint open until they meet their pricing obligation. It is an unsatisfied complaint 

      Customer Answer

      Date: 12/15/2024

      I have provided my position about 15 mins ago in response to your first email. Please review it and keep the complaint active

      Customer Answer

      Date: 12/15/2024

      I have provided my position about 15 mins ago in response to your first email. Please review it and keep the complaint active

    DiPasquale's Marketplace is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.