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Business Profile

Hardware Sales

ACE Hardware Waverly

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Decmber 04, 2022, I placed an order with ACE Hardware to have two window screens repaired and three window screens built. Toda is February 18 and I am still waiting for my order to be completed. I was told that I could not get a refund unless I drive to the store in person to request it. I live in the state od Florida. My family drove out there on Febraury 17 twice and on the second trip was told they could not pick up the two unfinished screens that were at the store. What would I like at this point in time? I want my order filled as requested and I want the screens for free. I have been calling about these screes since December and have consistently been given the classic run around. Each time I call I have to start at the beginning, pull out my receipt which thankfully I kept, placed on hold only to be told eveything was in order but you see it wasn't. The order was never placed. The screens are for a rental unit I am renovating. I need those screens now as I am about to rent the apartment. I want the tenanat to have a good experince which includes having screens in the windows. This is the worst customer service I have ever experinced, ever. I am pressed for time now.

ACE Hardware Waverly is NOT a BBB Accredited Business.

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