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Business Profile

Health and Wellness

Passport Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Passport Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Passport Health, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday May 22, 2025 my son had an appointment to receive the Yellow Fever Vaccine. When he arrived to the appointment he was told the cost was ****** for the vaccine. My son told them that when he made the appointment no one told him the cost would be that much and he is 18 ( a recent high school graduate, without a job). The person at the front desk then informs him that he would need to pay in order to get the vaccine. My son declined and left the office. Two hours later he was charged a ***** no show fee. I called and spoke to someone in the office and they stated that he "cancelled" the appointment and they had to charge him. This person then said she could "waived the fee" but she refused to do so. Passport health does not disclose the fee's upfront and they essentially trap customers into paying bogus fees or astronomical vaccine fee's. This is fraudulent and they should be investigated for this practice.

      Business Response

      Date: 05/30/2025

      Complaint is about money, not service!  Mother complains that son is a student and doesn’t have money!  She might want to complain to airline or tour operator, as they have received the lion share of her travel funds.  
      We had to pay a Nurse and Doctor for their time and unfortunately the no show fee doesn’t even cover the time set aside for her son.

      thank you

      Customer Answer

      Date: 05/31/2025

       

      Complaint: 23366580



      I am rejecting this response because: this is not an acceptable response. They charged a 75 dollar no show fee and my son did show up to the appointment. This company is fraudulent! I’m not sure why they mentioned a tour operator or airline as that has nothing to do with this complaint. Zero customer service & fraudulent charges is why i reported them. 



      Sincerely,



      Kelly Talley

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business told us that the money we were paying was going to be reimbursed by our insurance, that was a lie.They just want it to take our money, we need at least 50% back

      Business Response

      Date: 07/11/2024

      Thanks for the feedback. We appreciate the opportunity to make this right.

      As acknowledged by the client, this appears to be a misunderstanding. Passport Health does not accept insurance because many insurance providers do not cover travel vaccines as they are viewed as elective.

      We regret that the client came away from their interaction with our team with a belief that Passport Health accepts insurance and that their insurance provider may cover such expenses. To make things right, Passport Health processed a partial refund, which the client accepted.

      Below is the response from the client:

      Good morning, and thank you so much for reaching out.
      I am sure it was a misunderstanding, or the directions were not clear, we were told that we just have to file it with our insurance company and we would be reimbursed. 
      Thank you so much for helping us out with 50%, we truly appreciate it for we are on a tight budget right now. 
      Will this 50% reimbursement come to my bank using my credit card?
      Thank you again and god bless you.

      Please let us know if there is any additional information required to resolve this matter.

      Thank you,

      Passport Health

      Customer Answer

      Date: 07/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    Passport Health, Inc. is NOT a BBB Accredited Business.

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