Complaints

This profile includes complaints for Sheppard Pratt Health System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sheppard Pratt Health System has 2 locations, listed below.

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  Sheppard Pratt Health System

  6501 N Charles St Baltimore, MD 21204-6819

• 

  Sheppard Pratt Health System

  412 campus view dr Towson, MD 21204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that I have been made to live in unsanitary condition by My program. I was ushered to 7 different places to rest My head in 3 days. All of which where either infested with bed bugs or roaches or mice. All of My personal belongings such as clothing, bedding/pillows, shoes, coats/jackets etc. Have been left at ******************* which is infested with bed bugs for 7 days. (The Health Department needs to go there). I have not been able to rest without critters for months now.

  Customer Answer

  Date: 10/01/2024

  Contacts for Sheppard Pratt:

  ******* ******: Boss of Director for Chesapeake Connections  ************ Email: ****************************************************************************************************************************

  ******* ********: Director of Chesapeake Connections ************ Email: *************************************************************************************************************************

  *******: Yellow Team Case Manager ************

  *********: Yellow Team Supervisor/Coordinator ************

  ********: Client Advocate

  Business Response

  Date: 10/06/2024

  At Sheppard Pratt, we are committed to providing the best possible care and support to everyone who comes to us. We regret to hear when an experience did not meet the expectation that was set. 
  
  We are committed to continuously improving our services and addressing any concerns, and we take every concern seriously. We have contacted the individual to understand the matter in greater detail, work to address the situation, and remedy it to their satisfaction.
  
  In the event an individual is not satisfied with the response they receive, or should they feel their issue has not been adequately or appropriately addressed, they have the opportunity to contact our Patient Advocates at ************** or email ********************************************************************************************************* to further discuss this matter.  
  
  We strive to provide every person with compassionate and quality care.

  Customer Answer

  Date: 10/08/2024

  Currently the I am still living in a hotel. I had spoke to Ms. ******* on Friday as I had a meeting with Sheppard on 10/3/24 and expressed that I felt the situationwas resolved. I thought I was moving into a room on Monday 10/7/24. But as of Tuesday 10/8/24 there is still No exceptable housing being presented. I hope We can resolve this matter as quickly as possible. The weather is changing and I am still without proper clothing because of the bed bug situation, all of My things had to be sterilized (coats, shoes, clothing, bedding, etc)

  Customer Answer

  Date: 10/25/2024

  I'd like to add that I was dissatisfied and disappointed in Sheppard Pratt's response. No, this matter is not resolved. As I have asked to remove the program from being My Payee. That had Not found adequate and acceptable housing for Me. I have chosen to stay with a Friend until I can find My own Housing. 

  I'd also like to add that at My new residence I am currently dealing with a new issue with the the Bed Bugs. I found a few bugs on My items that had been delivered on 10/24/24. I managed to snap a shot of 1. 

  So No this issue is not resolved it keeps getting worse. It's stressful and it's beginning to take a toll on My Mental Health. 

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill in the amount of $10 on June 27, 2023. I keep constantly getting bills in the mail that this bill has not been paid. Ive sent proof of payment and I have also left voicemails but the bills continue to calm this is very annoying and I wanted to stop.