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Business Profile

Heating and Air Conditioning

Coldspring Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • BK P

    Date: 01/15/2025

    BK P

    Date: 01/15/2025

    This is a shady business. I called for services (heating unit stopped working) on Jan 10th. The technician came and spent less than 30 mins....
    1) OVERCHARGED - Charged me for one 1 hour and 45 mins (that in its self is a fraudulent). When I called the owner the next week, he started giving some lame excuses (that his technician had to walk over snow and ice!). He finally agreed to charge me for 45 mins only and return me my money (still waiting).
    2) QUESTIONABLE DIAGNOSIS “LEAK HEAD EXCHANGE” - The technician, by just looking at the unit, concluded that our heat exchange is leaking. Without doing a thorough inspection and testing, the technician concludes this and strongly recommends that we stop using heating unit immediately. The company later followed-up and was prepared to give me a quote to replace entire unit. When I question how the technician concluded and recommended that solution, the company again starting giving me lame reasons (that they have decades of experience and figure by looking at that, etc). What all the unit needed was a just hard reset (Carrier 33 code)!
    If anyone interested to know more about my experience with this company please reach out to me.

    Coldspring Company, Inc.

    Date: 01/17/2025

    Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused and want to ensure you’re completely satisfied with our resolution.
    As discussed, we have agreed to refund the $35 overcharge immediately, and this process is already underway. Please know that our service technician, who holds a Master HVACR license in Maryland and has extensive experience with the ******* 90+ furnace since its introduction in the late 1980s, is committed to providing high-quality service.
    If there is anything about our agreement that you feel remains unresolved, I encourage you to reach out to me directly so we can revisit the matter and address your concerns thoroughly. Your satisfaction is very important to us, and we value your feedback as an opportunity to improve.
    Thank you for giving us the chance to make this right.

  • Anna S

    Date: 06/30/2023

    Do not do bussiness with this company. The Owner is rude and has a history of taking advantage of elderly customers. He has unlicensed and undocumented technicians working for him. He will quote you prices for work that you do not need. Although he has been in bussiness for years, doesnt not mean he has is customers best interestet at heart.

Coldspring Company, Inc. is BBB Accredited.

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