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Business Profile

Home Schooling Materials

Reading Buddy Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Schooling Materials.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the reading buddy software with the first month for free, then $79 a month after. The website says you can cancel at anytime via email. I have now sent four emails requesting it be canceled. I found the number to call and it is disconnected. After further research I found the business is actually closed. I was never able to use the software. I had to cancel my bank card due to them company not being able to stop charging me. However, they should not be allowing you to purchase the software when the company is closed, nor should they be charging people.

  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12, 2022, I ordered a trial subscription to Reading Buddy Software for my son. I was sent an email welcoming me and giving me a link to set up an account. I completed the set up, but I was never sent a username and password to log in to the Reading Buddy software for my son to begin to learn to read better. I sent an email attempting to retrieve the username and password, but I was never responded to. I attempted to call all of the numbers on the website, however, all are disconnected. After several attempts to call, email and then cancel on their website (which has a cancel screen, however, there is no submit button), I wrote an email ending my subscription. According to the website, there are no refunds, however, you can cancel at any time. I let them know that I did not authorize any further charges on my credit card. I was billed for $79 in the month of December without my permission, well after the email that I sent on 11/20 cancelling. I have disputed this charge with my credit card company and they are investigating. I believe this company is praying on the parents of children who really need help to learn to read. I believe this company should be shut down.

Reading Buddy Software is NOT a BBB Accredited Business.

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