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Business Profile

Hotels

hampton inn baltimore bayview campus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a hotel stay through *********** travel for the stay October 13th-15th, 2023. The booking was prepaid and nonrefundable and I paid $339.96 on May 20th, 2023. Stayed at the hotel, checkout before checkout time. After coming back home, I found out that I was charged another $275.18 on the October 16th, 2023. Please refund the $275.18.

    Customer Answer

    Date: 11/30/2023

    I'm attaching the reservation confirmation email from *********** as well as the additional charge screenshot from my *********** credit card that Hampton Inn charged me after checkout.

    Business Response

    Date: 11/30/2023

    Hello

    Our ************* Manager was out of the office yesterday and was going to reach out to you today, we have refunded the card and deeply apologize for the inconvenience.  We will utilize this as a training opportunity with our staff, so this does not happen again in the future.  We have many new team members and are still learning and was a mistake that was made and we have since corrected this mistake and refunded the card.  Please allow 3-5 business days for the refund to process.  Again, we really appreciate you bringing this to our attention and apologize for the inconvenience.

hampton inn baltimore bayview campus is NOT a BBB Accredited Business.

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