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Business Profile

Internet Services

MetroNet Internet Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Metronet has been out for over 24 hours. They left the area where there was a problem without fixing. Their customer service is super rude or just not helpful. A utility pole went down outside our neighborhood. ****** promptly repaired in a couple hours. * ****** team came out to fix their stuff. Metronet truck came but did not do the job and left for the night. Not back this morning early , keep calling and no resolution. Husband works from home. Need service

  • Initial Complaint

    Date:10/14/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, I am not filing a complaint not solely against the address *** n ******* *** ******* ********** I am filing a complaint against METRONET internet services. There has been a fee which I feel it is higher than what the sales personnel told me. I have been going back and forth with the issues but the last supervisor(forgotten her name)was so upset and was harsh, rude to me. The sale personnel or how Metronet calls him approached me in my house,I was together with 2 other people.His message was that,there is internet which I would pay $10 ,not more , not less.I asked him several the authenticity about the price and he said there is a government program that makes me pay that $10.Later bills more than $10 started coming in .I alerted metronet what was going on and they claim there is emails they sent and that I should have or must makes some calls in order to get the $10 bills monthly.I honestly told them that I haven't seen such emails in my inbox,spam or junk mails . Fortunately, I met the guy who set me up metronet twice in the the neighborhood doing his job,told him everything and he asked my permission to call metronet.He later told me everything looked good so I must ignore the bills coming and expect the agreed $10.Each of the two meetings I met the guy, I was with the same 2 people he first met us in the house. I told him same thing for the 2 meetings. Now, upon further back and forth emails sent, a lady called Kimaya Foster gave me $79.90 to pay which I greed.I received the first bill again which is more than the $79.90 so I decided to call metronet and like I initially said, last person was so harsh, rude towards me and insisted I must still pay that $150 bill they are claiming, else the next thing is to report me to a collection.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 6, 2022/10/24) */ "Thank you for passing along the concerns expressed by Mr. Ado and we apologize for any confusion. We have spoken directly with them and consider this matter resolved. Should they have any additional concerns, we invite them to contact our Customer Service Department at XXX-XXX-XXXX." Consumer Response /* (2000, 8, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They called and gave me a quote which I agreed so I paid that. Thanks very much BBB

MetroNet Internet Services is NOT a BBB Accredited Business.

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