Reviews

Review Details

• Review fromTom K

  Date: 09/01/2024

  1 star

  Tom K

  Date: 09/01/2024

  Yondoo Broadband where we live in Port Hueneme, CA has disruptions of service weekly. What’s most frustrating is usually the outage happens at the beginning of the weekend. They are closed over the weekend so you can’t even tell them in order for the problem to be fixed. This has been going on for over 4 years. We’ve had equipment replaced and had someone from Yondoo out to our place many times but the problem persists. They are taking advantage of the face there are few competitors in the area.

  Yondoo Broadband

  Date: 09/05/2024

  We have been upgrading the service in the area but we do not control the telecommunications lines from major carriers that feed to our lines.  We also maintain an after hours service that has the ability to reach out to our technical support team evenings and weekends when our customer care division is closed.  In reviewing the customer file we see where there are notes that unplanned outages have occurred which have stemmed from the other communication's company feeding our system.  We have also been to the subscriber's home periodically to work on issues that have been reported.  But based on the history, these show:

  1 call in 2020 to install and a drop replacement. 

  3 calls in 2021 of which 2 were for connectivity issues.  1 was a plant issue, the 2nd fixed itself the same day.

  3 calls in 2022 of which 1 was a plant issue of which customer care tried to reach out to the customer for several days without any response, the issue was repaired.

  1 call in 2023 of which the subscriber's personal equipment may have caused the issue.

  4 calls in 2024 2 of which each had a 2 lag as out supplier had unplanned outage issues.  The last call on 9/1 for an outage was reported to our after hours service and services were restored on 9/3 with a technician visit.

• Review fromMadison G

  Date: 11/07/2023

  5 stars
  I have been a yondoo subscriber since earlier in 2023, and have loved my service the whole time I've had it! My electric ran aerial so my fiber did as well, and the techs were very nice when I asked them to bring my ONT's fiber up through my crawlspace and through the floor--same as my cable box. I never have an issue getting through to the customer care team or getting my concerns taken care of.

• Review fromJames C

  Date: 10/15/2023

  1 star

  James C

  Date: 10/15/2023

  Lousy service. Wifi continues to go out, intermittenly through the day. They say it is the rain, the wind, the lines, the naval base near by or that we are at the end of the building. They have used all the excuses they can think over. Do not recommend them.

  Yondoo Broadband

  Date: 10/17/2023

  Installed again 4/5/19 – multiple TV complaints 2019, 2020 Disconnected 1/20/21 Reason code “Move out of Area” Installed 6/18/21 Internet only – slow speed complaints May and June 2022; wire in way of garage 11/7/22 Subscribed to 100MB Called in Sept 2023 – Vacuum would not connect wirelessly TruVision 141 flaps within the last 24 hours; Upstream Codeword Error spikes .1451 @ 9:15 pm 10/16/23 to .0467 @ 5:45 am 10/17/23 Levels within specs now – US TC 45.7/ RX 0/ SNR 32.8 DS Rx9.3 SNR 40.9 Will call to make contact later today and follow up with outcome.