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Business Profile

Jewelry Stores

Pandora Jewelry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Pandora Jewelry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pandora Jewelry LLC has 115 locations, listed below.

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    Customer Complaints Summary

    • 217 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a loyal customer to Pandora Jewelry. My bracelet's locket broke 2 years ago I asked for a replacement locket I was told I had to replace the bracelet which didn't make sense since there was nothing wrong with the bracelet. So, Pandora replaced the entire bracelet. My complaint now is I have another snake bracelet with a different locket, the other day I went to wash my hands and 5 of my charms went down the drain. I'm so upset because I spent a lot of money for my jewelry. I spent over $2000.00 buying Pandora Jewelry. I would like to speak to someone in Corporate to discuss this soon as possible. thank you!

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/09/21) */
      Hi Tysha,
      Thank you for contacting Pandora Jewelry. We have received your BBB Inquiry. We are sorry to hear your bracelet has come undone and charms were lost. Our warranty covers items up to one year from the date of original purchase and does not cover lost items. We can offer a onetime courtesy replacement on your bracelet and 2 charms as a courtesy. Please let us know exactly which bracelet is defective and which 2 charms you would like to have replaced.
      Kind Regards,
      April

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello i have reached out to Pandora multiple times via email and they won't respond to my emails or voicemail. I purchased two earring sets from Macys Pandora and was told I can return the product as long as I bring it back within 30 days. I took both pairs of earrings to be returned within 10 days of purchase and was told Pandora can't accept returns I would have to reach out to Pandora customer service for a refund or exhange. I have reached out multiple times and no response received. Very poor customer service.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/09/14) */
      Hi Usman,
      Thank you for contacting Pandora. We have received your BBB inquiry and would be happy to assist. After review of our records we do not have anything on file from the information you have provided. Can you please supply the email address you would have reached out to? Also I have sent you an email through our instore warranty department requesting pictures of the items and copies of the receipt in order to assist with a refund request. Please respond directly to that email with the requested information and we will be happy to assist.
      Kind Regards,
      April


      Consumer Response /* (3000, 7, 2022/09/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I sent over the receipt and pictures as requested but don't have a response yet


      Business Response /* (4000, 9, 2022/09/21) */
      Hi Usman,
      I do apologize for the delay. The emails were sent to our online team which is a separate department from us. I have issued you a return label to return your earrings and once we get your response we will either issue a refund check or gift card.
      Kind Regards,
      *****


      Consumer Response /* (2000, 11, 2022/09/23) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Pandora has offered to send a refund check since I have shipped back the jewelery

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fiancé purchased for me on my birthday a pandora bracelet, he paid $529 CASH. The bracelet was ok but I'm not interested in pandora for different reasons, my fiancé tried to return the bracelet back to the store. The clerk let him know it was late and she just put up the money and could he come back tomorrow. My fiancé agreed and proceeded to come the next day. He arrives and the new clerk tells him anything over $250 he has to receive a check in the mail that will take up to 21 business days to receive. I looked on their website, on my receipt and nowhere does it state that it actually says "return within 30 days brand new unused" for original payment. So I have to give you the jewelry TODAY and In return I have to wait 21 days to receive my money in the form I DID NOT PAY IN? That doesn't seem fair to the consumer nor is it stated ANYWHERE or told when you purchase. After speaking to ***** in the store warranty department it's nothing you can do about it. Im upset because it isn't a FAIR situation.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/29) */
      Hi ********,
      Thank you for contacting Pandora. We have received your BBB inquiry. I see that you are looking to receive a refund in store and you are not satisfied with the form of refund. Can you please email over a copy of your entire receipt and we can look further into this for you.
      Kind Regards,
      April

    • Initial Complaint

      Date:08/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an e-gift card on August 2 for $50 dollars. I still haven't received the gift card. I contacted customer service through chat and telephone. Both times I was reassured I would get my gift card quickly. I still haven't received the gift card. I've been a loyal customer for years. I find it so disrespectful that this company just took my money and did not provide me with the product I paid for.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 7, 2022/08/17) */
      Hello ******,
      Thank you for contacting Pandora Jewelry. We have received your inquiry in regards to your e-gift card. We show that this was emailed to you on 8/9/22. Please confirm in your email and junk/spam to confirm you received this. Thank you.
      Kind Regards,
      April

    Pandora Jewelry LLC is NOT a BBB Accredited Business.

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