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Business Profile

Locksmith

Advanced Security Safe and Lock, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Advanced Security Safe and Lock, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advanced Security Safe and Lock, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Advanced Security Safe and Lock, LLC

      6318 Reisterstown Rd Baltimore, MD 21215-2309

    • Advanced Security Safe and Lock, LLC

      2061 York Rd Timonium, MD 21093

    • Advanced Security Safe and Lock, LLC

      217 E Baltimore St Baltimore, MD 21202

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested service on December 17 to have my locks changed. The technician who came to my house smelled like alcohol, which made me incredibly uncomfortable. He completed the service but never asked for payment. I called as soon as he left my house and asked how I should pay my bill. He told me they would call me the next day, which they did, and I submitted my payment over the phone on December 18. I have since been contacted by the company twice, claiming that my invoice is overdue. I have provided screenshots of the payment on my credit card statement, but I'm still being harassed. I would not recommend working with this company to anyone in the Baltimore area. Highly suspect business practices.

      Business Response

      Date: 03/06/2024

      Dear ****, 

      We have located your payment and have updated our bookkeeping department on the payment. There was an error on our part because of which your invoice status was not updated. We are now looking into making sure that it does not happen again. Please accept our sincerest apologies for any inconvenience this may have caused and rest assured that we are working on resolving the issue which caused this confusion. We are also looking into our technician not following company policy and we will take appropriate actions to ensure customer and general public safety.

      Thank you,

      Customer Answer

      Date: 03/22/2024

      The issue was resolved almost immediately after I filed my complaint. Up until that point, I was either mistreated or completely ignored by this company. Although they were finally able to find record of my payment for their services, it's very frustrating that I had to go as far as working with the BBB to achieve that resolution. For that reason, I still stand by not recommending this company's services.

      Thank you for helping me with this issue. 

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company scheduled an appointment for an estimate, the technician left and said he would have the office provide me with an estimate. 20 minutes later the technician knocked on my door and had his office on the phone, the informed me of the estimate, in which I declined services. They then informed me that I would be charged a $155 service charge for the technician coming out. Not once in the text messages that were sent setting up the appointment was a service charge mentioned. I think this is shady business tactics, and am considered refuting the charges on my credit card if this doesn't get resolved. Text message change uploaded in supporting documents.

      Business Response

      Date: 05/29/2024

      Mr. ******, we apologize for the misunderstanding and for the late response. After speaking with the dispatcher involved and reviewing over the text messages, we understand what happened. Our dispatch was under the impression that you wanted service and sent out a technician instead of an estimator. Our dispatch should have made you aware of the service charge as it is our company policy. We again apologize for the misunderstanding, please give our office a call so we can get this issue resolved.

    Advanced Security Safe and Lock, LLC is NOT a BBB Accredited Business.

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