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Business Profile

Major Appliance Dealers

CJ's Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to CJ's to buy a washing machine they had listed on ********** on 12/21/23 when we got there they did not have it. Purchased a different one that was also a ******. First load made terrible noises had a burning smell and would not drain. Had to wring out all the clothes and bail the water out of the machine.
    Drove the 45 minutes back to the store when they opened the next day to hear we would have to wait until noon for someone to call us back (3 hours).
    Received that call at 2:45pm and was told that the washer ran just fine only made a slight noise. When asked if any items where in the washer was told yes, when we said we could send a video of the loud noise and lack of draining the story changed to we laid the machine on its side (which we did not) thus voiding our 'warranty". Never mind she just finished saying it worked fine ! Have purchased used appliances for years with no issue this being the first one and last from CJ's. Terrible dishonesty taking advantage of people shame on them ****** *** ******** *** ****

CJ's Appliances is NOT a BBB Accredited Business.

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