We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Management Consultant

Cove Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

This profile includes complaints for Cove Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cove Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cove Property Management

      1200 N Charles St # 1224 Baltimore, MD 21201

    • Cove Property Management

      P.O. Box 6724 Annapolis, MD 21401

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cove Property Management, operators of The Mount Royal apartment building in Baltimore have treated residents with negligence and disrespect, have inappropriately withheld resident security deposits and have failed to provide residents with basic security.

      We lived in the Mount Royal for 3 years. In the third year, our bicycles were stolen when the property managers failed to secure the exterior doors and bike room. Cove Management pledged to provide our renters' insurance company with a letter attesting to the theft, but later refused to do so.

      Upon move-out, Cove Management refused to return our $100 security deposit despite 3 years of on-time rent payment.

      The property manager refuses to respond to calls and emails, and we do not know what else to do but file this complaint.

      We recommend that prospective residents avoid renting from Cove Management in Baltimore.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Emails were sent to the prior resident's roommate, ******** ***** on August 29 that contained an incident report for their insurance company, as well as emails to the residents regarding the theft which occurred on January 12, 2022. August was the first request of this information after their move out. With regard to the $99 security deposit + $3.33 interest, they owed final utilities of $72.22 plus a late fee of $86.75 for April rent late pmt on 4/12. We have waived the late fee as a one time courtesy after receipt of this complaint, and issued a refund of $30.11 to the prior residents. They would not have received a refund without the courtesy waiver of the late fee.


      Consumer Response /* (2000, 10, 2022/09/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The company has responded to our complaints. Thank you.

    Cove Property Management is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.