Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a queen mattress set on 7/17/2023 at 4:30 pm it was delivered. My daughter whom is pregnant discovered a bed bug the following morning I called and text ****** ****** whom I believe is the owner and he also delivered the bed to explain to him that there was a bedbug on the mattress and I needed it removed immediately because its a health hazard for me and the new baby. He screamed at me and said he has been in business for years and never had a problem and the bed bug came from my home because its old. I was appalled and assured him Ive been living here for 2 years never had this bug in my homes and I didnt want a new one just get this one out of my home before it became a problem. He said no hung up on me. I called back he said I can bring the mattress back to him I stated I didnt have the means to do so please just remove it, he hung up again. I text him with a picture of the bed bug and asking him to resolve amicably no response just the store address.

  Business Response

  Date: 08/10/2023

  Shawn mattress

  the customer bought regular queen ********************** and box spring and I delivered the set to her house for her daughter. When I went there I took the mattress upstairs but the box spring did not fit the stairs. I left the box spring there. After 2 hours she called and she asked for split box spring so I delivered spilt box spring to her house and took my regular box spring back. Tomorrow her daughter called me and said the mattress is too soft because Iam pregnant I cant sleep on the mattress because of my back. I told her if the mattress is still in plastic I will change the mattress to firm mattress than she said I already took the plastic off so I told her I cant take that mattress back because the plastic is off and I dont sale mattress without plastic but if you come to the store I will give you a very good mattress with a very good discount and she said to me ok let me talk to my mom and I will call you back. Than her mom call after 1 hour she was very angry and she said you have to take this Mattress and bring me another mattress so I told her I cant do that because if she doesnt come to the store and feel the mattress how can I bring her another mattress she was very angry and she said your mattress has a bedbug come through away your mattress than she hanged up the phone. I called her back I told her can you come to the store and check my mattresses and see if you fine any bedbug in my store I will give you back all your money and I will take my mattress back from you. She send me he cash up and said send me back my money I will make a complain. Thats it. I still have the offer that I give them if they want they can come to the store and chose what ever mattress she wants I will give her discount. Thanks for understanding 

  my email address is 

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