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Business Profile

Medical Service Organization

University of Maryland Medical System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for University of Maryland Medical System's headquarters and its corporate-owned locations. To view all corporate locations, see

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University of Maryland Medical System has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling the urology department for a month trying to get another prescription for my catheters. I have to self cath daily. The urology department is located at ********************************************************************************************************************. The phone number is ************. According to my insurance company the doctor that originally filled my prescription is no longer there so Id need a new prescription. The voicemail said to leave a message within normal business hours in which I have and a phone call will be returned in which it hasnt. No one never answers the phone at the front desk. I hope I am able to get this resolved in a timely manner so that I am able to empty the urine from my bladder daily.

      Business Response

      Date: 09/25/2024

      Good afternoon, 

      Thank you for reaching out with a reminder. It is unclear where the disconnect was in receiving this complaint, so I wanted to provide clarification on how to proceed going forward. It appears that this complaint was addressed to **** ******* but emailed to ***** ***********. Both of whom are in the **************************** for hospital *************************** Because this complaint is regarding direct patient care, this should be addressed to our Patient Advocacy team. Their telephone number is ************. I have reached out to them to obtain a best email contact and will reach back out to the BBB when I have received one. 

      If a patient has any billing related issues (or if you are unable to reach anyone in Patient Advocacy) please forward any complaints to our **************** email ******************* This mailbox is monitored many times throughout the day and by many team members. By sending to this address, it will ensure that the complaint will be directed to the correct entity and addressed in a timely manner. 

      Regarding Ms. ********* complaint, I have reached out to the clinic and spoke with a representative there. She was going to immediately reach out to the patient to schedule an appointment, as she has not been seen in their office since November 2021. I have also forwarded this complaint to the ************** so that they may update with more details and after speaking to the patient. 

      Please do not hesitate to reach out to me should you have any further questions or concerns. 

       

      ***** Taylor 
      Patient Accounts Manager 
      ****************/Financial Assistance
      **********************
      *********************************************************************************************************************************
      P: ********************** | *********************** 
      F ************

       

       

       

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a sonogram appointment at the university of maryland medical center (UMMC) OB department on November 11, 2022. The referral for only a Nuchal Translucency (NT) scan was to be conducted by University of MD and was sent over from my OB provider Dr. ****** ******** from ***** ************ ***** ***** ********. I contacted the hospital in regards to the bill that was in total of 1,429.23 stating that the bill that was submitted to my insurance was incorrect. They stated that they did not have the medical codes that they submitted and I had to contact my OBGYN and *****. The office supervisor Ms. Smith from ***** stated that there were additional scans conducted by UMMC that they were not authorized to conduct. I filed a complaint with UMMUC because they had no reason or medical right to conduct additional sonogram imaging scans without the consent of our OBGYN or myself and my partner. UMMC scheduled a sonogram again on January 15, 2023 without a medical referral or reason for scan and again failed to properly submit the medical claims to our insurance properly. We have not received adequate patient care from either facility and we are truly frustrated and appaled by a $1400 bill for services that were not medically instructed by our OBGYN at *****. UMMC needs to rectify and annulled from my account as this is medical malpractice for improper medical treatment.

    University of Maryland Medical System is NOT a BBB Accredited Business.

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