We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Myrtle J Scott-Franklin Network LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been with this therapist company for roughly three years and it’s always something from getting my appointment wrong or being rude when I show up. Yesterday I was supposed to go to therapy but I was called once EARLY I got me my toddler ready and waiting. I called back serval times to tell them no was here none of the numbers was working. I finally reached them after ten mins and I’m told the right time. I wait and I don’t get a call like I normally do five mins pass I notice the van outside to go I yell out I’m coming and next thing you know they leave. They all know I have a 2 year old and it takes me longer to get ready but they usually wait. Never more then five mins when I do have them wait. I’m then told Maxie the therapist their boss will call me I never got a call. I called again and was told I would get a call in the morning to set my appointment never got a call I had to again play phone tag with these so called grown women to get an answer and both times I was met with hostility.

    Business Response

    Date: 12/05/2023

    Good Evening,

    I received the complaint this evening via mail. I read the complaint, and it was not aware this happened, but the van driver is contracted I don't have control. I haven't spoken to my staff because I received the complaint after the business hours. I don't have any feedback about their interaction with Ms. ******, but I can tell you Ms. ****** is a nice person who overreacts to situations at times. This is by no means a way to disregard her feelings or complaint. If she does not want to engage in therapy with our agency after three years, she has that right. I wish her the best and I hope she is treated with dignity and respect with her next therapist. 

    As the staff is concerned  i will review policy and procedures so our client are treated with respect and dignity.

Myrtle J Scott-Franklin Network LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.