Complaints

This profile includes complaints for Overland Van Lines, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Overland Van Lines, LLC

  901 N Newkirk St Unit D Baltimore, MD 21205

• 

  Overland Van Lines, LLC

  8203 Fischer Rd Dundalk, MD 21222

• 

  Overland Van Lines, LLC

  1682 Cordova Street Los Angeles, CA 90007-1112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 15. July 2022 we moved from Bowie MD to Pawleys Island, SC and decided to go with Overland Van Lines, 8203 Fischer Rd, Baltimore MD 21222. The estimate for a dedicated truck 1800 CF was $6950.00
  The movers came, looked at our belongings and mentioned that they brought a 2200 CF truck. We were not worried since we kept strictly to the inventory list. As the day ended the truck was packed full to the brim and we were told that the final price will be now $9126.00 If we don't agree they will unload the truck again. We didn't have a choice than to agree - our house was sold, and we had to move out that day. So, we were lured in with a pretty good price only to end up paying more than any other estimate we considered.
  There were also some damages during the move, some broken glassware and pictures, a mirror armoire, and my grandma's coffee table. The movers were able to fix the mirror armoire but my grandma's coffee table is beyond repair. I mentioned the broken items to Tim Smith, our coordinator from Overland Van Lines, but I never got a response.
  I think for all the frustration and disappointment and false pretenses it would fair to get a refund.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/19) */
  On 15 July 2022, we did pick you up from Bowie and then straight delivered to Pawleys Island, SC on the 17th. The "estimate" for your move was 1800 CF, but on the walk around our moving foreman looked at your belongings and mentioned "we brought a 2200 CF truck", presenting the possibility that it would be needed for this move. And ergo advising you that the move costs would increase.
  The BOL (bill of lading or contract for the move) was filled out correctly by the foreman, and before the move was completed, adding an additional 400 cf to your move, which you initiated, not once but twice on that BOL.
  We truly never intended to lure you in with a good price, when you booked your move, we provided our best estimate based on the information you gave to our professional salesperson, and as you yourself stated, the foreman advised you on his walk around, probably, saying "not to worry we have a large truck for this move".
  About the broken glassware and pictures, and grandma's coffee table, we apologize and will be sending you a claims form to complete. Your claim will be diligently processed and you will be provided with a settlement amount for your damages.
  
  
  Consumer Response /* (3000, 7, 2022/09/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do strongly believe that we did get lured in with a low estimate and ended up paying more than any other estimate we looked at.
  On the morning of the move, the foreman came and looked at our belongings he mentioned that it could be less or more. I was not worried to go over the 1800 CF. In fact, I believed it would be even lower, since I left a big closet cabinet and a sleeper sofa behind. because I kept strictly to the list Tim S**** put together. I am not a pro or a mover and know only a little about CF and how much space I need. So, I relied on your company to give me an exact estimate. At the end of the day when the packing was almost done and the truck was full the foreman also mentioned that the office always do that to him: Go in with a low estimate and leave him to figure out the packing. That's the reason he brought a 2200 CF truck. He learned that you come up with a low estimate, knowing exactly it would be over. The customer is left with no other choice than to pay the higher price. In our case the house was sold, we had to move that day and there was no way that I would find another moving company that quick.
  Also, Tim S**** promised to go conduct a physically inventory 3 or 4 days prior to the move. He did not show up to conduct a physically inventory or even phoned us. I called the day before our move to find out what's going on. He assured me again that 1800 CF will be plenty as long as I don't have 80 boxes more - which was definitely not the case. I even left a big closet cabinet and a sleeper sofa behind, which should account for a lot more room.
  
  Never heard from Tim S**** again until the 12 August . I received a short e- mail, asking how our move went. I replied on 15. Aug. that I felt lured in to using the company and also mentioned the broken items. We never heard back from him again.
  You know exactly what you were doing. That is just your business practice. It would be nice if we could have come to an agreement but I doubt you would be willing, even you know exactly I am right.
  I will file a claim for the broken items and we will see about the outcome.
  
  
  Business Response /* (4000, 11, 2022/09/30) */
  Once again I must reiterate that we do not lure customers in with false pretenses and a good price, when you booked your move with our company, we provided you with our best estimate based on the information you give to our salesperson, and if there is an increase then it is because of misdescribed or miss sized items and additional items at pick up.
  Our salesperson will be reprimanded for not communicating with you as promised.
  Please do go ahead and fill in the claims form for the broken items and we will offer the appropriate settlement within the allotted time frame to do so.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went under contract with ****** Van Lines for our move. The contract states up to 21
  business days for delivery. ****** Van Lines subcontracted to Overland and were provided the
  Bill of Lading referenced in the Job ID. The contract with Overland (which was out of
  compliance with the original contract we signed with ******) was required to be signed
  otherwise we would be charged more, and our items would not have been picked up. It has
  been six full weeks, over 30 business days, and our belongings still have not been delivered to
  us. Overland refuses to take our calls, and is actively screening them. We have called over 50
  times in the last three weeks and have only been able to speak to someone a handful of
  times. The company states that "delivery will happen this weekend and the truck is en route"
  every week for the last three weeks. I called the DOT NCCD hotline and was informed that
  they have 30 calendar days to ship our belongings, meaning that their contract is out of
  compliance with DOT policy.
  
  We have filed complaints with the DOT NCCDB, MD State Attorney General, ATA, FTC, and are posting this to every review site we can.
  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/09) */
  The shipment was loaded onto a trailer on the 11th of July. On the next day, a delivery acknowledgment was sent to the customer by the dispatch with ETA 1-6 days. We have been advised by the driver that due to technical issues, the truck has been brought to a repair shop. The driver was also updating the customer on the progress of the repairs. We apologize that all those unforeseen circumstances brought us to this point, however, on a positive note, we have acquired the information that the delivery will take place in the next couple of days. When there is a delay in the delivery part of the move, a claim form for late delivery will be provided after the delivery is completed.
  
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for the response.
  
  I understand that the shipment was loaded onto the trailer on the 11th, but our first available ship date was June 27th. According to the contract that we have with ******, you are obligated to deliver our belongings to us no later than the 21st business day. Additionally, the contract that your team forced us to sign on pick-up specifies that you are to deliver our items no later than the 30th business day. Your team has failed to meet both obligations.
  Over the last four weeks, we have repeatedly been told that our delivery was going to be delivered "this weekend". Each of these instances has been proven false. In each of these instances, we were told to "just trust us, the delivery is coming". We do not trust you. We do not trust your customer service team. We do not believe that you are actively providing accurate and honest information to us.
  
  On the issue with the truck "breaking down", we were informed that the delay was due to "insurance issues". After speaking with the driver, we were notified that the truck did not breakdown "near the Texas border" like we were told. We were informed on 8/7 that the truck had experienced a collision on the high-way just outside of Jackson Tennessee. He also informed us that damage was so severe that the truck was totaled. We were never notified by your company of this event. We were never notified by the original deliver that repairs were taking place.
  
  As for the claim for late delivery. I have repeatedly requested to speak to the claims manager at your company. Specifically, on 8/6, I requested to be contacted immediately. I called an additional 61 times during your business hours. In two separate instances, I called your customer service line using a phone number that your team had never seen before, while simultaneously calling from personal cell phone. In both of those instances, the line rang twice, and Danny picked up the phone. This further confirms that your team is actively screening our phone calls and refuses to be forthcoming about the status of our delivery. In one of the instances where I called from a separate number, Danny answered the phone and said "Ugh, not these guys again", knowing that we had gotten past their attempts to refuse contact. We were also informed that the voicemail box that your company maintains will collect voicemails, but nobody listens to them. This was confirmed by both Asia and Danny.
  
  We've made over 250 phone calls over the last five days, all of which were ignored by your team during your posted business hours. It has been demonstrated, and we can prove, that your team is not worthy of trust, unwilling to communicate with customers, and unwilling to be transparent about the condition of deliveries and the safety of the items being delivered.
  
  
  Business Response /* (4000, 9, 2022/08/10) */
  Please find the attached photos of the indeed severely damaged truck. On the other hand, the customer service and billing departments were constantly in touch with the customer on a daily basis. Please see below from the operational system:
  Danny S****** 8/10/22 10:18 AM
  
  Asia A**** 8/9/22 2:55 PM
  
  Asia A**** 8/9/22 2:03 PM
  
  Asia A**** 8/8/22 3:36 PM
  
  Danny S****** 8/8/22 1:35 PM
  
  Asia A**** 8/8/22 9:05 AM
  
  Asia A**** 8/8/22 9:00 AM
  
  Asia A**** 8/8/22 8:58 AM
  
  Danny S****** 8/8/22 8:25 AM
  
  Veronika N*** 8/7/22 2:41 PM
  
  Veronika N*** 8/7/22 11:26 AM
  
  Veronika N*** 8/7/22 10:50 AM
  
  Danny S****** 8/3/22 3:19 PM
  
  Danny S****** 8/3/22 3:17 PM
  
  Danny S****** 8/3/22 2:59 PM
  
  
  
  Kevin W****** 8/3/22 10:29 AM
  
  Danny S****** 8/3/22 10:14 AM
  
  Kevin W****** 8/3/22 9:56 AM
  
  Kevin W****** 8/3/22 9:56 AM
  
  Kevin W****** 8/3/22 8:43 AM
  
  Danny S****** 8/2/22 4:59 PM
  
  Danny S****** 8/2/22 4:23 PM
  
  Danny S****** 8/2/22 11:03 AM
  
  Asia A**** 7/29/22 11:40 AM
  
  Asia A**** 7/25/22 10:57 AM
  
  Danny S****** 7/22/22 1:20 PM
  
  Asia A**** 7/20/22 12:00 PM
  
  Danny S****** 7/8/22 4:17 PM
  
  
  Consumer Response /* (4200, 11, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for providing these pictures.
  
  As for the call logs. We have called nearly 600 times, left over two dozen voicemails, and this is all just within the last week. Thank you for providing the list of call records. While these may have been the calls THAT YOU ACTUALLY ACCEPTED. We have definitive proof that your team actively screens our phone calls. This is demonstrated by the attached images, and further proved by an experiment that I conducted on 8/8/2022. This is an entry in the detailed notes we have been taking since 6/20/2022.
  
  "Several hours passed and I continued to attempt to reach someone at Overland. After 47 attempts at contacting Overland, each of the phone calls rang for 40 seconds and then went to voicemail. I decided to change my tactics and call from my office phone, I dialed the same phone number (301) 895-9003 , and within two rings of the first call Danny answered the phone. I explained who I was and the conversation that I had with Asia this morning. I requested to speak to the claims manager, and he agreed and set the phone down. After putting the phone down, he exclaimed "ugh, not these people again" and then proceeded to put me on hold while he attempted to contact the carrier. Two minutes passed and the call ended (Danny ended the call). I attempted to contact Overland using both my work phone and my cell phone. All calls over the next hour were forwarded to voicemail."
  
  Additionally, here are the call logs that we have with your company. I am providing the last 7 days of screenshots to corroborate the logs. The logs below encapsulate the phone calls made only from x1490. These phone calls described below came from various number to include numbers ending in x1490, x5211, x9626. We are able to capture and provide these phone records if absolutely required, but just based off the records on one cell phone and the details in our logs, we are still able to prove that you are being untruthful in your response.
  
  Below are some of the statistics from our notes, but keep in mind we are able to provide records that show hundreds of attempts to contact your company from 6/27-8/11.
  
  Wednesday - 8/3/2022 - Over 90 phone calls from ******* / Over 10 phone calls from *****
  Saturday - 8/6/2022 - 24 phone calls from *******
  Sunday - 8/7/2022 - 12 phone calls from *******
  Monday - 8/8/2022 - 70+ Phone calls to Overland from *******
  
  For the record. This is information exchange is the very first time that you have acknowledged the fact that there was a vehicle accident involving our delivery. From 7/14 (which we learned yesterday) to 8/10 you and your staff maintained that there was a "mechanical issue" and that the "truck was being repaired". This acknowledgement proves to us as consumers that you have been lying to not only us, but to ****** (the brokerage firm which hired Overland) as well.
  
  The timing of your response in this complaint is extremely suspicious. Please read an entry from the notes we have been taking since 6/20/2022.
  
  8/10/2022 - "Around 8:20 ******* called Overland. The first call was answered by an unknown individual, ******* announced himself on the line, and then 5 seconds later the call ended. Five calls later and Asia picked up the phone. I requested a status update from Asia. Asia told me that the delivery was confirmed for today, but that she needed to contact the driver. Asia contacted the driver and informed me that the driver would be picking up the truck at 10am, and then driving to us to deliver our shipment. This was in direct conflict with the information that the driver had given to us only 12 hours earlier.
  
  I pressed Asia for more accurate information about our delivery timeline, the shipment of the new part, the repair of the truck, the timeline of the driver's schedule, and the location of our belongings. Asia said that she did not know the location of our belongings because they had hired a third-party company to ship our belongings. I asked Asia if her company was a broker or a carrier. She insisted that their company was a carrier. I pressed more on the location of our belongings, she could not confirm the location or condition of the belongings. Asia said that the timeline was backed up due to truck repairs, "just like the first time". I asked Asia which company owned the Truck in the shop currently, and which company owned the truck that was in the shop the first time. Asia insisted that the company that owned both the first truck and the second truck was ***** Transportation (DOT# *******). After investigating the company, the DOT profile identifies that this company only has one truck. Asia's statement directly contradicts the multiple earlier explanations that we received "the truck that broke down was replaced by a new truck". If the truck was replaced, there is no possible way that the truck was replaced by a truck owned by the same company. I asked Asia to confirm the events that we reported to them on Monday, specifically, the existence of an accident and subsequent reports about the accident. Asia refused to provide any information other than the "the truck broke down and was replaced by a new truck". I insisted that Asia investigate this information further, per our request on Monday. Asia placed me on hold and two minutes later she ended the call. Subsequent phone calls were all sent to voicemail. I called 27 times between 8AM and 11AM using numbers ending in x5211 and x1490.
  
  Around 11am, we decided to investigate the trucking company a bit further. There are multiple ***** Transportation companies in the United States that are registered under the FMCSA website, two of these companies operate out of Maryland. After looking at both of the pages, I called "***** Transportation'' out of Baltimore MD, and they confirmed with me that the company had gone out of business. The second company called "***** Transport'' out of Essex MD, had reported one accident to the DOT within the last 24 months as of 8/9/2022 according to the FMCSA website. The crash had one fatality. At 11:34 am I called the phone number listed on the website and spoke to ****** ***** at the number ending in x7021 (See attached), the owner of the company. I asked ****** about our driver, and if he could confirm that Robert (Driver) worked for his company. He confirmed that Robert worked for his company. I asked if he knew about our situation with the truck breaking down near Houston TX. He confirmed that he had spoken to Robert yesterday about the status of the delivery and that the repairs should be completed today. I asked ****** about the incident that happened on July 15th, and if he had any details surrounding the situation. ****** informed me that there in fact had been an accident in Jackson Tennessee. Initially, there was a mechanical issue with the truck, and the truck pulled over to the side of the road. After the truck had pulled over, another truck struck the truck carrying our goods. The owner enthusiastically offered to send us any documentation that we requested, to include a police report and insurance information. I provided my contact details and he has agreed to provide this information to me.
  
  At 1:01 PM I received a notification that Overland van lines had replied to the BBB complaint that I had filed. In this reply Overland had provided 27 instances of communication between *****/Myself and Overland. These instances range from 7/6-8/9. Overland also commented on "the severely damaged truck" and provided a set of pictures depicting the damage to the truck. Overland insisted that they had been in constant contact with us about the details of the delivery."
  
  The concerning thing about your previous statement is that you know that you've been caught. I would imagine that after our conversation with ****** on 8/10, he followed up with Overland as to the reason for our questions. Only AFTER you learned that we had been given definitive proof that our delivery was involved in a fatal trucking accident (as reported on the FMCSA website), did you acknowledge and provide documentation (The attached photos in your last post). There are multiple ways for us to corroborate out story, and I am sure that ****** is willing to corroborate our timelines and evidence as well.
  
  To whom ever is writing this response...
  
  You've lost, we've got you on fraud, breach of contract, and multiple federal violations. We have definitive proof that you have been withholding this information from us and from our broker.
  
  
  Business Response /* (4000, 13, 2022/08/11) */
  Clearly, there have been communication issues with this move and unforeseen circumstances out of our control. The number of calls / 600+/you have made to our company and your broker /250+/ regarding your move, were answered and you have been given the information we have been provided by the carrier. Keeping in mind that if all the customer service representatives are attending other customers and maybe not able to take your calls. But we have continued to work with you as best we could and we have provided all the information given to us by the carrier, which not every time was the same as the information provided to you. Your delivery will take place today according to the carrier. We know the delivery may be late and we will send you a delay delivery claim form to complete. We know you are expecting damages and so we will send you a loss and damage claim form to complete as well. Please don't feel pressured to complete this immediately. Take your time; you have 9 months to submit the form. So go through everything carefully and meticulously and record every detail that you are unhappy with, please do photograph everything to back up the claim. Once again accept our sincere apologies for the stress and mental anguish that you have been through over these weeks. We will do everything we can to assist in a professional way.
  
  
  Consumer Response /* (4200, 15, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You've got to be kidding me, it's a complete lack of willingness to communicate. At this point why even continue to hold up the lie?? Don't you see the flaw in what you just said??
  
  If you answered all 600+ of our phone calls... HOW ARE YOU ONLY PROVIDING 27 RECORDS IN YOUR PREVIOUS RESPONSE??
  
  We did receive our things last night at 8:30. We didn't get done until after midnight which means that we are officially into the seventh week of delivery.
  
  Explain the fraud you've committed
  Explain why you didn't answer our calls
  Explain the breach of contract that you won't acknowledge

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving company stole entire load and full monetary amount quoted and will not deliver property. Forced to pay a 290 surcharge to schedule delivery and still unscheduled. Lied to consistently, non responsive to calls. Still have none of my property. Was advised would be delivered 7-9 days, has been 41 days without delivery
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 7, 2022/08/09) */
  We have been contracted by the customer to pick up her belongings from VA and deliver to FL. The additional payment was generated due to the increase in the initially declared volume of the shipment, it is not a delivery surcharge. The shipment will be loaded onto a trailer destined to FL on the 11th, and delivered 2-5 days after the loading date.
  
  
  Consumer Response /* (3000, 9, 2022/08/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As of 8/14. Property not delivered. No delivery date provided, no calls received to schedule. Unaware if they collected my property from the storage site. I was advised delivery would be 7-9 days from pick up ( June 19th) it has now been almost 2 months.
  
  
  Business Response /* (4000, 11, 2022/08/17) */
  Dear Customer, you have been advised that your shipment will be loaded onto a trailer destined for FL: ************* 8/8/22 2:03 PM
  Called for ETA and told him loading on the 11th. You have been sent a delivery acknowledgment email from the dispatch after the truck left the warehouse: ************* *************@gmail.com IMPORTANT! Delivery Acknowledgement Overland Van Lines 08/13/2022 4:32pm. Today you have been contacted by customer service with prior notice for your delivery: Asia A**** 8/17/22 9:18 AM
  Called to advise that the delivery will be either today in the afternoon or tomorrow morning. Kevin (dispatch) will call later on today to advise the time of arrival for the dlivery.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a full-service move from Pittsburgh, Pennsylvania to Redwood City, California through the broker **********, who contracted with Overland Van Lines to do the move (Job No. ********). I paid $1,417.50 of the quoted $3,750 upfront and then $1,400 in cash to the driver upon pickup, which took place on June 24, 2022. Although the driver was very kind and courteous throughout the move, it took him and the other mover, whose first day on the job it was, 11 hours to complete the pickup! (4 pm to 3 am). I shared several concerns about insufficient packing to protect fragile items such as my desktop computer, musical instrument and ***** vacuum, and was reassured that special packaging would be applied after bringing everything to the van. As far as I can tell, the packing of these items was not improved, and nobody from the company can confirm. Also, I never received an inventory form, and it's clear that most of the boxes were not even marked with an ID. This is after specifically telling the driver I wanted him to do the inventory before leaving. He ended up leaving without explicitly stating it was his last trip, so I could not request the inventory.
  
  The big problem, is that as of this writing, it has been 38 days (25 business days) and I have not received my belongings. On the two occasions I called the company - June 26 and today - they could not give me a scheduled delivery date. We are now we'll past the 21 business day maximum in the moving agreement, and I demand to have my belongings. As far as I'm concerned, this is theft. Overland isn't even making the slightest effort to communicate with their dispatch team and resolve this issue. Each time I call they tell me they're still waiting for an updated delivery date from dispatch and to call back the following week. It's as if they're oblivious to the fact they have any responsibility to their customers whatsoever!
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 7, 2022/08/09) */
  We have been providing all information we have currently to Mr. **********, and the dispatch is working tirelessly on the delivery. When there is a delay in the delivery part of the move, a claim form for late delivery will be provided after the delivery is completed and special attention will be given to those claims to be processed quickly.
  
  
  Consumer Response /* (3000, 9, 2022/08/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Not once has any employee of Overland Van Lines or the broker, ********* contacted me about the status of my move. Anytime I want an update, I have to call repeatedly over several consecutive days just to get through to someone, and when I do, I am never given a scheduled delivery date. Nobody seems to have any control over dispatch. Most recently, Danny told me my things would PROBABLY be loaded onto a truck in the middle of the week of August 8, 2022. I still haven't received any update, nor the inventory I requested and he said he'd follow up with. On the contrary, it appears my goods are being separated with some being taken in a direction opposite my new residence. Tracking devices indicate some now moving EAST on I-70/I-470 from the warehouse in Westerville, OH, with the rest near the warehouse. I have simple questions I want answers to and Overland REFUSES to provide:
  
  1. Where exactly are all of my goods?
  2. What is the scheduled delivery date?
  3. Why are my goods being separated with some moving eastward away from the destination address?
  4. Where is my inventory form?
  
  If I do not receive answers this coming week, I will be contacting the Consumer Protection Division of the Maryland Attorney General, as I now have reason to suspect Overland is involved in criminal activity.
  
  
  Business Response /* (4000, 11, 2022/08/17) */
  Dear customer, your shipment will be loaded onto a trailer destined for CA, on the 18th of August. Right after the loading is completed and the trip is in progress, you will receive a delivery acknowledgment email from the dispatch department, stating the expected delivery dates. One day before the actual delivery you will get a call from the driver with the time of his arrival.