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Business Profile

Music Instrument Store

Brothers Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You all have helped me several times and here I am again. I cannot stand being screwed over. I dont know if this is enough for your concern though.. Anyway, this past May 15th I gave a bass guitar for consignment to ****** *****, the owner of Brothers Music at ************************************************. After listing it, he sent me a link to the post on the website ****** that sells musical equipment, used and new from all over. It was priced for our agreed amount of $1050. After he got an offer which he passed by me that I refused I later texted him July 30th to tell him if that bass becomes dead weight, Ill just pick it up and pay him for the time he has in it. No reply. Ok.I called Sept 7 and left a message that I noticed itd been sold. No reply. No big deal.I texted the next day suggesting how to pay me. No reply.I drove to his store Sept 10. He wasnt there but his employee guy (who told me the bass had been sold two weeks ago) called ****** and put me on the phone with him. Blah and blah he said he could get me a check but I suggested ****** since I gave him that option already and he said he would in a couple hours after his meeting with his business partner. Yeah, manwhatever. Well, still -silence. No payment. I texted again Fri. 15th saying if you need time to gather the money, I understand since I have a small business too and I sometimes *** ***** to pay ****, just dont keep me out in the cold. Silence. Now, I dont mean to be up his a** but we know the longer these things are let go, the harder it becomes to be compensated. *** bought and sold on ****** many times and I know after a sale, you get our money in a couple days. This silence leaves me uneasy.***** Parody (again)******* email:********************************************** website: ************************************************

    Customer Answer

    Date: 09/26/2023

    This is to tell you my complaint has been settled. ****** was more than fair with our resolution and I once again thank the BBB with helping me resolve another matter.

    ***** Parody

Brothers Music is NOT a BBB Accredited Business.

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