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Business Profile

Travel Services

airtravelpad.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    airline booking on ************** cancelled by the company with refund promised cost $8275.10 New booking made and charged $8275.10 to credit card Travel on the same date and time Paid 2x for the same flight I was scammed, agent said he represented ************** but apparently not Reported to credit card company City *********

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business impersonates the reservation department of *****************. When you call they answer Reservations. When I requested to get a refund for the flight I had to cancel I was told in order to get my refund they had to book a new ticket and then would refund the price of the new ticket and my cancelled ticket. Of course I never received the refund of either ticket. Many times I tried to call the number on the email of a ***** ******, but no one would answer or return a message. They also would not answer any email I sent to them. What is scary is they had all my flight information on the ***************** *************** Authorisation email they sent me. This company should be investigated for fraud and be shut down. I dont know how they can claim to represent ***************** and ******* unsuspecting peoples money. When I contacted ***************** yesterday inquiring about the status of my refund, ***************** was the one to alert me that this was a fraudulent incident.

  • Initial Complaint

    Date:10/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company posed as southwest, and double charged us for an airline ticket. The attendant was pushy, and was trying to get more information from my spouse to change all of her flights. Thankfully ********** detected the fraud. We blocked them, and the charges were stopped, but this company needs to be shut down.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner and I purchased a flight (2 tickets) from *** to ***** to leave on Aug 3 with Air Emirates. On Aug 2, I received a phone call from someone claiming to represent Air Emirates (******* *****) who informed me that our 2 tickets were stand by tickets and there were many guests in front of us. He knew all of the details of the flight, including the 3rd party where we purchased our tickets. We panicked because we had an expensive vacation and business trip that required us to be in ***** on time. He told us not to worry. We just need to reissue our tickets (not stand by). This would require us to pay for the tickets again ($1513), but we would then have the fee refunded. This was the only way to change the status of our tickets. We paid the fee and received notification that we would receive our full refund in ***** days (I have this documentation). I have never received the refund. I have called and spoke with ******* *************) and his supervisor multiple times. Each time I received a different excuse, including that my refund was sent to the wrong person due to a software issue. Today when I call, ******* immediately hung up on me when I told him who I was. They do not work for air Emirates. The email messages I have received are from airtravelpad.com. They told me they are located in *********, but the phone call seems to come from ***********, **. Can you please help me to get my money back. ********* supervisor goes by ***** ******. His number is ************** (X9068) I would be happy to forward the multiple messages where they promised my refund was forthcoming.

    Business Response

    Date: 09/30/2024

    Greetings,

    Thank you for your email.

    I would like to inform you that we have advised Mr. ***** ****** to proceed with disputing the amount of $1,513.37. Unfortunately, due to a recent compromise of our account, we are currently unable to issue a refund to the customer.

    This situation is regrettable, and we fully understand the inconvenience it may cause. We are actively working to resolve the issue with our account to restore our normal operations as quickly as possible. 

    Please be assured that we are committed to addressing this matter and ensuring that our customers are supported throughout this process. If you have any questions or require further assistance, do not hesitate to reach out.

    Thank you for your understanding and patience.

    Best regards,  
    Team Airtravelpad

    Customer Answer

    Date: 10/01/2024

     
    Complaint: 22319319

    I am rejecting this response because: The company is a scam, and they are lying to you. I already ***orted it to my credit card. I spoke with a *** from ************. The company (******* *****) informed me that my 2 airline tickets were standby and needed to be updated as there were many people ahead of me on the standby list and I wouldn't get on the flight. Once I updated the tickets ($1513), ******* said he would refund me. I shared that email already. There was never an issue with my airline tickets. ************ confirmed that my tickets were NOT standby. and they have nor record of my ticket being "upgraded". Further, the **** company never told me to dispute the charge. In fact, just recently, after speaking with the supervisor (***** ******), I was told I would get the refund within 48 hours. I requested (and received) an email from them confirming this. I uploaded the email message. This has caused me a lot of stress and anxiety, far worse than the loss of $1513. I hope you will work to end this fraud.

    Sincerely,

    ***** ******

airtravelpad.com is NOT a BBB Accredited Business.

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