Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to SSMaps in July of 2021 for a senior referral program. I believe that I was in contact with Daffy *********. I was told that I will be setup for the program at $49.95 per month. During the phone conversation, I was asked for my bank account information and was told that no funds would have been taken out of my account until I am signed up for the program to receive referrals. I was told that I would receive an email confirmation on how to get the referrals. I never got an email about any referrals; however, they started taking $49.95 out of my account every month beginining on July 26, 2021 and ended on September 23, 2022 for a total of $749.25. The only emails I received from ***** was the invoice after the $49.95 was withdrawn from my account each month. I called the number I was provided and no one answered the phone. I reached out to SSmaps several times during the timeframe of July 2021 until last year before the final withdrawal was taken out of my account. I left several messages and they never got back to me. I finally reached out via email and was in contact with Daffy ********* and ***** ****** letting them know that I would like to request a refund because I never received any referrals. They both corresponded with me via email and asked for documentation which I provided. I asked for a refund ***** said that if I provided the documentation he will let me know how to get the refund and they never did. They stopped all correspondence with me and are not responding to my emails. The deducted $49.95 from my account as of July 26, 2021, until September 23, 2022. I never received any referrals from the SSmaps referral program. All I am asking for is a full refund in the amount of $749.25.Thank you!Sincerely,***** ******

  Business Response

  Date: 07/19/2023

  Dear ***** ******,
  
  We appreciate your feedback and are sorry to hear about the issues you encountered with our senior referral program. We have thoroughly reviewed your account and the details of your sign-up process.
  
  During our investigation, we confirmed that you signed up for our senior referral program manually. Our records indicate that you provided your bank account information voluntarily, and our representative assured you that no funds would be deducted until you were officially enrolled to receive referrals through our platform. As a company policy, we do not collect payment information verbally to ensure the security and privacy of our clients.
  
  Regarding the monthly fee of $49.95, this amount is the standard charge for our referral program, and it was communicated during the sign-up process. Additionally, our contract clearly states that clients are responsible for logging into ssmaps.com and canceling their membership if they wish to discontinue the service. We emphasize this aspect to ensure transparency and enable clients to manage their subscriptions independently.
  
  At ************** Maps, we make every effort to connect clients with suitable care providers based on their needs and preferences. However, it is important to note that while we strive to offer high-quality referrals, we cannot guarantee a specific number or frequency of referrals due to varying demand and availability of caregivers.
  
  We sincerely apologize for any inconvenience caused by our lack of responsiveness. Our team understands the importance of timely communication and will address this matter to ensure better support for our clients moving forward.
  
  In light of your concerns and as a gesture of goodwill, we are willing to review your case and the documentation you provided. If we find any discrepancies or issues, we will take appropriate actions, including considering a refund if warranted.
  
  Please be assured that your satisfaction is our priority, and we are committed to resolving this matter to your full satisfaction. A member of our customer support team will be in touch with you shortly to discuss your refund request and provide any further assistance needed.
  
  Thank you for bringing this matter to our attention. We value your business and feedback, and we are dedicated to improving our services for all our clients.
  
  Sincerely,
  
  
  Customer Support Team, ************** Maps

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20238829
  
  I am rejecting this response because: I did not receive any of the services, nor was I setup to receive any services. I am sure when ************** Maps review their documentation and history, they will see that no service was provided. I am happy that they stated that an investigation will take place, but I cannot accept to terminate the investigation with BBB until a refund is granted because I did not receive any services. 
  
  Sincerely,
  
  ***** ******