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Business Profile

Office Space Rental

HQ by Regus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a one-year lease agreement with HQ Coworking for a Dedicated Desk at their **************** location. The purpose of this lease was to secure a professional coworking space within walking distance from my home. However, due to ongoing, excessive noise disruptions, I can no longer utilize the space as intended, and my reasonable expectations as a tenant have not been met.Specific Issues:1. Noise from the Dog Wellness Spa (Happy Dog Baltimore): HQs coworking office is located directly above a dog spa (Happy Dog Baltimore, located on the first floor). The *** provides grooming, acupuncture, and cleaning services, which result in frequent and loud dog barking throughout the day. HQ installed white noise machines on the ceiling in an attempt to mitigate the problem, but this measure has failed to block the noise adequately. ************* has admitted that ************* is necessary to resolve this issue. They indicated they are discussing solutions with the building owners but have provided no firm timeline or plan for resolution.2. Noise from the *************: Additionally, a Fashion House located on the first floor plays excessively loud music, particularly during evenings and weekends. I have recorded videos and decibel readings that demonstrate the noise levels. The sound is so disruptive that it is impossible to work or hold virtual meetings effectively.3. Failure to Provide Reasonable Accommodations: I notified HQ of these issues through formal complaints and requested to terminate my lease since the space cannot fulfill its intended purpose as a professional working environment. HQs response was to offer me a transfer to a different coworking location, which is no longer within walking distance of my home. This defeats the purpose of the original agreement and places an unfair financial and logistical burden on me.Please note: A full complaint letter is attached, with additional detail.

    Customer Answer

    Date: 01/08/2025

    Here is a copy of my official address forwarding confirmation from the USPS.  With this, I am not using any services at HQ Lancaster--including the space, business mail address, etc. 

HQ by Regus is NOT a BBB Accredited Business.

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