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Business Profile

Online Education

Connections Academy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

This profile includes complaints for Connections Academy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Connections Academy, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled my son Dominic ****** into this Pearson online private school on 11/30/22. Prior to his enrollment, I paid a tuition payment of $4752 for the full academic year. It is important to note that this was a prorated rate since he started classes mid-semester. Prior to enrollment I was told that he would be participating in at least 3 hours of live classes a day. However, once he was enrolled and I met with his guidance counselor I learned that he had a significant amount of work to complete and would not be participating in live classes until 2nd semester, the end of January. After my son spent a couple of days completing online work, I realized that he would not be successful in this program. Therefore, I withdrew him on 12/5/22. On 12/13, I received a refund of $2376 which is only half the tuition I paid. My son was only enrolled for a couple of days due to false information that was given at the time of enrollment. According to their refund policy I should receive at least a 100% refund for 2nd semester, but this is not the case. Being that my son was a mid-semester transfer I believe the refund should have been handled differently. I have not been able to speak with a live person and I have only received occasional emails. I have not been provided with the details of how the refund was calculated.

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/19) */
      Connections Education LLC dba Pearson Virtual Schools USA operates the accredited online education program this student attended. We appreciate that Ms. Riddick reached out to share her concerns.

      Upon reviewing her account, we determined that, since Dominic was enrolled for such a short time, the family is entitled to a refund of the entire amount paid. On December 19, 2022, we credited an additional $2376 to the credit card used to make the original payment. This second credit will appear on the account in accordance with the credit card's policy, bringing the total refund to $4752.

      Finally, our school's phone lines have been unavailable recently as we work to update our systems. We recognize that this customer was unable to reach us by phone and we apologize for the frustration she experienced during that time. Should Ms. Riddick have further questions; she may reach us at ********************************.

    Connections Academy, LLC is NOT a BBB Accredited Business.

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