We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Federal Parking, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Federal Parking, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Federal Parking, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid to park my car in a parking garage. Left it in there until 2:50 AM. The garage was closed @2:30. Came back today and no one was letting us in. There was a very uncooperative security guard who wouldn’t even let the police speak with her supervisor. Overall a very unfortunate and unfair situation. There was about 10 of us outside attempting to get in the garage. The manager George of the federal parking garage was reluctant to come and open it or send someone. Repeatedly hung the phone up on me in a very rude fashion.

    • Initial Complaint

      Date:10/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/30/2023 around 4:30pm, I entered the parking garage at *****************************************. The rate parking rate listed was $5 for one hour, $10 for two hours, and $20 per day maximum. Upon exiting the garage around 6:30pm, my automatic ticket displayed a fee of $75. Upon speaking to an attendant, I was informed that the $75 was "special event" pricing that was in effect due to a nearby game at **********. At no point prior to entering the garage, or after the garage, was there any signage to indicate that this special event pricing was in effect. Nor was there any posted schedule or other information to inform customers of when "special event" pricing would be in effect. To be clear, I was not attending the game and left prior to the start of the event. I think it is unreasonable that customers should enter the ********************** without warning that their fee could be up to 15 times higher than the stated rate, and I would like to know if it is even legal. Had the true cost of parking at this time been known to me, I would not have used this service. I think it is reasonable that I be refunded my payment, minus the $10 that I expected to pay based upon the stated rates at the facility entrance.

      Business Response

      Date: 10/22/2023

      Federal Parking is endeavoring to reach out to the client to process a refund. 

      Business Response

      Date: 10/25/2023

      The customer has been contacted and the reimbursement has been made. 

      Customer Answer

      Date: 10/30/2023

      The business has reached out and supplied a refund, so please close this case as having achieved a satisfactory outcome. Thank you very much and I apologize for my delay in responding. 

    Federal Parking, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.