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Business Profile

Parking

The Centerpoint Parking Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in this parking garage this evening. The prices were $10 after 6pm and $18 maximum daily rate. There was no other sign. When I left, they said it was $20 because it was event pricing. They pointed to a sign on the other entrance of the garage. I have no idea if that was there when I parked or not. I said there was no sign on the other side. They said it was "pushed to the side."This is an extremely misleading business practice. The parking garage is next to two performing arts venues. This was just a daily performance of the play. It is extremely routine. It was not a special event. This did not merit event parking pricing and there was no sign about event parking pricing being in effect.

The Centerpoint Parking Garage is NOT a BBB Accredited Business.

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