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Business Profile

Pest Control Services

Nest Pest Control Baltimore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Nest Pest Control Baltimore's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nest Pest Control Baltimore has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service price of $875. included two chemical treatments for insect pests and a 90 day guarantee. They arrived on 1/13/2024 and provided one treatment, after which I paid them $875. with a check that they deposited the following week. They were supposed to return the following week on 1/20/24 to provide the se**nd treatment. I have an electronic report for them that states they will return. However, they never returned or called, and they never returned my call after I left a voicemail. I tried calling them throughout the following week and never reached anyone. Even their voice mailbox was full so I **uld not leave any messages. Because we saw a reemergence of new pests the weekend they were supposed to return, I had to arrange for a different exterminator since Nest Pest Control was unreachable. That service was performed on 1/26/24 and **st me another $472. I called again on 2/2/24 and was able to speak to someone. He stated he would have to get back to the office to check the re**rds and would call me back in a **uple hours. Of **urse, he did ****** all appearances, Nest Pest Control took the money and ran. I am seeking a refund, and if the **mpany does not provide one willingly, I will be forced to ** through a small claims **urt.

    • Initial Complaint

      Date:06/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the services provided by James at Nest Pest Control Baltimore on Sunday June 5th 2022 for a mouse problem in my apartment building. On Saturday June 4th, James himself at midnight told me the service would cost me 375$ on the phone. The next day, i.e. the day of service, he said it would be around 525$ since it's a weekend. This was not mentioned on his website. Furthermore, his website until today has a coupon for mice control for 25% off if I ask for it verbally and before 6 pm, which I did. There were no other conditions. I told James that I wanted to use this coupon, and he was surprised it was still up on the website and only gave me the 10% discount for the termite control. I told him it is not fair to falsely advertise a coupon to your customers.

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 13, 2022/07/22) */ Client called Nest Services after hours for services to be preformed. Nest Services informed customer that there wound be a charge for after hours services. Client noted that they would like to use our 25%off coupon, at that time nest services informed the client that the coupon 25% off could only be used during regulars business hours. The customer then agree for us to come out to complete the service in which the client paid for the services render.

    Nest Pest Control Baltimore is NOT a BBB Accredited Business.

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