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Business Profile

Pizza

Mario's Original

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through the service ezCater, I placed an online order at 10:35 a.m. (Order # *****PU). The website said the business opens at 11:00 a.m. I waited until 10:50 a.m. to see if someone from the business had seen the order request and decided to accept it. I didn't receive a follow up. So, I decided to place an order with Dominos at 10:52 a.m. Prior to placing the order, I sent a message to ******* via their chat link to cancel the order. I did not receive a cancel confirmation. I sent another message to *******' via their chat link to cancel the order. By this time it was 11:00 a.m., so, I contacted ******* Pizza to inform them I had cancelled through *******. they needed to cancel the order. I was told they were prepping. I said I sent two messages through ******* to cancel the order as I had then ordered through Dominos Pizza. The gentleman on the line said okay. A little before 12:00 p.m., I received a call saying the order was on the way. I made it clear I had cancelled through *******. I had also contacted the establishment to tell them not to complete the order. At the time of the first call the business hadn't been open for more than 10 minutes if that. The ****** that called me at 11:53 a.m. told me the order was ready. This was more than 30 minutes after the first call to cancel. I didn't receive an email via Ezcater until 11: 52 a.m. to say they had accepted the order. This was more than an hour after placing the order, fifty minutes after speaking to the first ****** at the business, and one hour after sending the two cancellation messages to Ezcater. chat through us link. Under normal circumstances after an order is placed via Ezcater, a confirmation email saying the caterer had picked up the order comes within 5-10 minutes after the request is made. My company's credit card was charged for the order at 5:21 p.m. after I had made it clear through 4 attempts to cancel the order. The food was not delivered during business hours. I left the day at 5:15 p.m. I'm not sure if they attempted delivery after the business closed to justify charging my company's credit card. From: ******************* <*******************>Sent: Wednesday, April 26, 2023 5:21 PM To: *******, ******** <*************************>Subject: Your receipt for Mario's Original Pizza & Pasta (*********) order #***4PU through ezCater

Mario's Original is NOT a BBB Accredited Business.

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