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Business Profile

Promotional Products

Atlantic Custom Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April I orderd 2500 sampling glasses for my annual beer festival. I've alway used *** in the past and they've always been very responsive but i have not heard one word from them since May. All i want is an update on shipping so i can coordinate the delivery as it's a storage unit and ****** has to meet the delivery driver there. My team and I have made numerous attemps via phone, email, social media, and any other way we could thing of and we've heard nothing back and my company and we are now out over $2100 and we have no glasses for our beer festival as the turn around time is to short.

  • Initial Complaint

    Date:06/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I am contacting you on behalf of this business in Baltimore that has apparently closed permanently although they owe me about $2400 worth of products they never shipped to me that I prepaid for in April. I am specifically seeking the products I ordered and I'm fine with sourcing these types of custom printed products elsewhere in the future as I really need these items right away....that according to the owner of the business, were completed and we were just awaiting shipping. Otherwise I would like a full refund on my order. Thank you, *****

Atlantic Custom Solutions is NOT a BBB Accredited Business.

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