Complaints

This profile includes complaints for Bay Property Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bay Property Management Group has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bay Property Management Group

  1114 St Paul St Suite 1A Baltimore, MD 21202

  
• 

  Bay Property Management Group

  216 Crain Hwy N STE 202B Glen Burnie, MD 21061-3085

  
• 

  Bay Property Management Group

  1 Heighe St STE 1D Bel Air, MD 21014-4130

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We experienced an outage of our AC unit on August 11th. When we arrived home and found the temperature in the 90’s in the house we called Bay and had no response. No one even heard our concerns until the following Monday. Then it was until Wednesday before they had repaid completed. The lease says the landlord is to keep the place in habitable order including heat & AC. We did all we could, however as it is August and in the 90’s and incredibly humid the place was unlivable. We had to spend 5 nights in hotels and asked that we be reimbursed for the expense. Bay said they did nothing wrong and wouldn’t give us a penny.

  

  Business Response

  Date: 09/12/2023

  We are sorry to hear what the consumer experienced regarding the temporary non-functionality of the air conditioning unit in her rental property. We appreciate the opportunity to address this matter and offer our perspective on the situation. We take tenant concerns seriously and strive to provide timely and effective resolutions to maintenance issues.
  
  In response to the AC service issue mentioned, the consumer reported the issue after business hours on Friday, 8/11. However, our property management office is closed during after-hours and weekends. As the consumer did not call our afterhours emergency line, but called the property manager and left a voicemail, the message was received promptly on the next business day which is Monday morning, 8/14. Our maintenance team acted swiftly upon receiving the report and the air conditioning unit in her rental property was fully operational by Wednesday, 8/16.  
  
  It is important to note that the response time aligns with our standard operating procedures. While we empathize with the inconvenience this may have caused, the consumer should have called into the afterhours emergency line, which is exactly what the system prompts them to do. In this particular case, the AC unit was successfully repaired to working condition within the standard response time therefore we do not find it necessary to provide compensation for this matter. We remain dedicated to providing the best possible service to our tenants and address the consumers concerns promptly and professionally.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 09/13/2023

  I would also like to submit that speaking while Ms. E L**** (August 18th) with Bay Management on the phone the Friday after our AC system was repaired she told me that normally there would at least be a prorating of rent for the month. This is in large part why I decided to go through BBB, given that this was said and now given that it does. It match at all with what Bay says is standard operating procedure, there must be further review. 
  Again, we pay our rent in time every time and follow the lease to the letter, which says that the landlord shall be responsible for maintaining the appliances and systems. If there is a breakdown that is no fault of ours as tenants, we cannot be held financially responsible for damages caused by such breakdown. 
  Thank you for your review and consideration of this matter. 
  

  

  Business Response

  Date: 09/15/2023

  While we acknowledge that AC outage is not listed on the emergency services, however, if the temperature is above 85, our policy is to send someone out. We are aware that the consumer received information for compensation and upon investigation, the consumer was only provided with details of general scenarios depending on the prompt response and repairs. She was asked to provide additional details to assist with her concern but never did.
  
  Again, we still stand by the fact that the consumer never even contacted the afterhours line to request service. Had she have done that, our maintenance team would act as soon as possible. We acknowledge the importance of addressing such issues promptly and maintaining a comfortable living environment for our tenants, however, the consumer only left a voicemail to the property manager after hours. We apologize for any confusion or frustration that this situation may have caused. While we regret the inconvenience experienced by the consumer, the repair was successfully completed within a reasonable timeframe and therefore we do not find it necessary to provide any reimbursement.
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ******* ***** me and my family was illegal evicted from house at ** ****** ***** in Owings Mills MD were we leave at for six years and six months I would like information on the owner of the house

  

  Business Response

  Date: 08/15/2023

  We are sorry to hear about the situation and apologize for any inconvenience caused. We take these matters seriously and appreciate the opportunity to address these concerns.
  
  Upon investigation, we have initially received a requested move out date last 10/3/2022 but the consumer asked for an extension which got approved by the landlord. Come February 2023, the consumer requested a move out date for 4/30/2023 but appealed for another extension which the landlord declined this time due to her outstanding balance at the time. As per the lease agreement, the landlord may choose to require the tenant to vacate at the end of the agreed term which the consumer's caseworker explained to her as well.
  
  We would like to assure the consumer that we adhere to all procedures and guidelines, however, we understand that miscommunications can sometimes occur. Therefore, it is important to discuss the events that transpired in regard to her move out. We do not feel that the consumer and her family was illegally evicted as it is important for us to ensure all parties involved are treated fairly and within the bounds of the law. We thank the consumer for bringing this concern to our attention and are committed to addressing these concerns promptly.
  
  Sincerely,
  Bay Property Management Group

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received conflicting information about the charges I am responsible for when leasing my house through Bay Property Management Group. I have email confirmation from BOTH the sales manager on 1/18/23 AND the property manager on 6/1/23 that the tenant is responsible for a leasing fee. I was charged a leasing fee anyway, in the amount of $2,396 on 5/8/23 and have been repeatedly inquiring about this charge for three months now. Finally the accounting office forwarded me an agreement addendum that appears to have my electronic signature and dated 3/20/23 agreeing to this cost. The discrepancy in information is deeply disconcerting, as well as the 3 months of inquiring about a discrepancy of nearly $2,400.

  

  Business Response

  Date: 08/08/2023

  We would like to address the concerns raised regarding the leasing fee outlined in their owner statement for the managed property. We understand that the consumer is seeking a detailed explanation to rectify any misunderstandings.
  
  First, Bay Property Management Group takes any discrepancy concern seriously and is fully committed to resolving this matter promptly and transparently. Second, to better understand the situation and address the consumer's points, a thorough review of the owner 's statement is made to investigate the charges.
  
  In regard to the leasing fee charge, the amount is 80% of the tenant's first month's rent which is $2995. Calculating 80% of $2995 results in the leasing fee charge of $2396; 80% is the leasing fee for leasing this property once the tenant's lease has been fully executed. After the tenant paid their security deposit and move in charge and proceeding with the tenant's lease execution, the scheduled leasing fee was due on 5/8 which the consumer sees as the lease fee in his statement. The consumer has not added any contribution exceeding the New Business Inspection fee of $99 and another $129.60 which was explained on the emails that when locks are changed that would add up to +200 for labor and materials. Hence, the lease fee is charged from the tenant.  This is where we believe the misunderstanding came from.  The fee comes from the payment the tenant makes on their first month’s rent.  The owner does not pay it, but it is removed from the owner’s first payout they receive.  We feel this was clearly stated in the Owner’s Property Management Agreement with us.
  
  In conclusion, there does not seem to be any discrepancy on the charges and upon checking the reference emails from the consumer, the information was responded as accurately as possible. To ensure there is effective communication and a transparent resolution on these matters, we welcome your feedback to ensure a smooth operating experience with our property management team.
  
  We hope this explanation is satisfactory to the consumer.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 08/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: I don't understand the explanation at all. I cannot understand what I am responsible for and what the tenant is responsible for regarding the leasing fee pulled from my account and the security deposit paid by the tenant, though the explanation seems like there might be some relationship. I see in the tenant statement that the tenant paid $2995 on 4/18/23 for security deposit and paid $3495 on 4/20/23 for first month rent, pet deposit, and resident benefit package. I "think" that BMG has been explaining that all the money paid by the tenant must come through my account. With that logic, the security deposit and the first month's rent should have come through my account. However, my statement shows the $3495 hitting my account on 4/20/23, but the security deposit paid by the tenant did not get posted to my account.

  Thus, I am confused when BMG is telling me that the tenant paid the leasing fee. Looks to me like BMG received the security deposit directly from the tenant, and also charged me the 80% leasing fee.
  
  Sincerely,
  
  Dawn Rudolph

  

  Business Response

  Date: 08/10/2023

  We believe the confusion lies with the language “collected from the tenant.”  This is just saying that the owner is not responsible for paying the leasing fee to Bay Management directly; that it comes from the tenant’s first month’s rent payment.  This is standard procedure with our company.  We honestly have not had this issue raised before as the Property Addendum to the owner’s Property Management Agreement clearly states that we keep 80% of the first month’s rent as the leasing fee. The tenant does not technically pay the leasing fee.  It is taken from the first month’s rent.  We do not know how to further explain this.  This should have been made clear to the owner when they came on with our company and went over the Property Management Agreement with the sales manager. We apologize for any misunderstanding.

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved cross country into a unit managed by BMG. The unit was filthy upon move in (link to video: ****************************). Once I started cleaning the kitchen it was clearly evident that there had been a German Cockroach infestion (dead cockroaches and excrement in all the cabinets). We have emailed and left voicemails for the property manager as this needs to be taken care of immediately. Instead of solving our issue however they have given us the run around and told us the owner has to approve anything. It has been over 5 days now. Here are some additional problems we had immediately at move in: The dryer's lint trap was broken and covered in lint which is a fire hazard. The washer smells mildewy even after several cleaning agents have been run through at our own expense (white vinegar, bleach, and Afresh were used separately). We still do not have a mail key and have no way of receiving mail. We were not provided the key for the back door. There was many items left here that we were not told/asked about. We do not want these items. Many of the doors here stick so bad you have to slam them to close them. Overall, this has been the move from hell. It has had a profoundly negative impact on our physical and metal health. These issues should have been addressed before we moved in and the state of this unit is frankly unacceptable. The fact they they weren't resolved promptly is a violation of our rights. We are requesting that these issues be resolved immediately.

  

  Business Response

  Date: 07/18/2023

  We are sorry to hear that the tenant had this experience and would like to thank the consumer for bringing this concern to our attention. We understand that the consumer is facing issues upon recently moving in and we apologize for the inconvenience caused, however, we would like to explain that we are a third party management company meaning we do not own the property but provide management services, repairs are coordinated with the landlord and in regard to cleaning and turnover repairs prior to moving in, they were not completed by our own vendors.
  
  As a management company, however, we take all tenant matters seriously and have addressed this concern with the consumer and the landlord for an immediate response. The listed maintenance issues are in pending repairs, however, we would like to inform that the owner is offering to not charge the tenants the two month early termination fee provided that a 90 day notice is given per the terms of the lease.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I want to express my gratitude for the prompt response and actions taken by BMG to address the concerns I raised regarding the property at **** ****** ***** ***. While I regret that the matter required escalation, I am thankful for your professionalism in reaching an amicable resolution.
  
  I acknowledge the proposed move-out date of 08/08/2023 stated in the general addendum and provided my signature for confirmation. I understand that a move-out inspection will follow, adhering to the terms of the lease agreement.
  
  Regarding the security deposit, I am aware that it will be subject to the Security Deposit Law of Maryland after the move-out inspection. I trust that the evaluation will be conducted fairly and in compliance with applicable laws and regulations.
  
  I have received move-out instructions via email (see attached). I do want to point out that many of the items on this list we're not done before my move into **** ****** ***** *** and are noted on my move-in report. Please rest assured I will do my part to ensure a smooth transition during the move out.
  
  Once again, thank you for resolving the matter in a professional manner. I appreciate your cooperation in this process.
  
  Sincerely,
  *****

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out of a property that is managed by the group. We had paid a security deposit in the amount of $1300+ interest since they had it over a year. Francisco S. is currently property manager that we have been dealt with & has lacked professional throughout the entire move out process. Our lease indicates that we have the right to be at move out inspection which both Cristina (the former property manager) and Francisco were aware of. A few days before the inspection was to take place, I requested a time on 5/1/23 to be at the property for the move out inspection, instead I was given a 2 hour time frame on when it could occur. I then requested that the inspector call me when they were on the way to the property so that I could meet them there as Francisco stated the expectation was that we were to wait outside of the property for the 2 hours & we weren’t able to accommodate that as sitting outside of a property that we no longer had access to for 2 hours was not feasible. Our emails & voicemails were ignored on the request so we have no idea when or if the property was even inspected on 5/1/23. Fast forward to getting the security deposit back with the deductions on 6/9. I had concerns as to why we were deducted for items that were previously reported before moving out. We were deducted a total of $415 to replace 2 blinds, the sliding screen door, & garbage disposal. The sliding screen door was reported on our move in inspection report in may of 2021 when we moved in, I opened a work order on the garbage disposal & it was closed when Francisco called and said the owner would just have it looked at during the move out inspection. I spoke to Francisco on 6/12/23 at approximately 11:30am about my dispute on the charges and he said he would get back to me. He never did follow up after multiple follow up voicemails and emails I sent. I finally escalated the issue with Amiya at the company and was told I’d hear back by end of business day 6/16 and I never did.

  

  Business Response

  Date: 06/27/2023

  We would like to thank the consumer for bringing this concern to our attention. We are sorry to learn that the tenant had this experience and we apologize for the miscommunication regarding the move out inspection. We have addressed this concern to the appropriate department as to improve our service.
  
  We want to ensure that the consumer is satisfied upon moving out from the home. And as for the charges from the security deposit, after conducting an investigation, we have identified that the damage done to the garbage disposal was not due to any misuse and since the issue with the sliding screen door is addressed during the move in inspection, we would like to let the consumer know that we are refunding the total amount of $255 with the breakdown of $40 due to payment for the labor service in regard to the sliding door and $215 to replace the garbage disposal. The other charges will stand which is $160 to fix the blinds in regard to parts, labor and service.
  
  We hope this is satisfactory to the consumer.
  
  Sincerely,
  Bay Property Management Group

  Customer Answer

  Date: 06/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in their property and they are blaming me for a smell in the carpet and claiming all the stains in the carpet are from my dog. This is all lies and the stains in the carpet have beeen there from prior tents and I’m being forced to pay for it. When there has been other tenants that have lived her before me that have owned pets.

  

  Business Response

  Date: 06/06/2023

  We understand the frustration that the situation may have caused however, we would like to remind the consumer that as per the lease agreement section 2.13 under the tenant's responsibility at the end of term states that "Tenant shall have all carpets professionally cleaned after the Property has been vacated by the Tenant". We informed the consumer to provide any reference that the carpets were professionally cleaned and we also had no record of pets at the property.
  
  We conducted a thorough inspection of the home upon move out, and was informed of the dog and the carpet concerns that we had hired professionals to complete the work. As per the lease agreement, inspections found the padding and carpet were saturated with pet urine so the work to get this complete got deducted from their security deposit to clean and deodorize the carpet and to replace the padding and carpet. Please see attached documents showing the move in report which has no mention of a smell, photos of the damaged padding, and a photo of the dog.

  Customer Answer

  Date: 06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  My dog never peed on anything on this property… he is 7 years old and is trained. When was this carpet last changed? How can these stains be claimed as mine? Would like to see if the previous tenants had pets. More importantly if these carpets haven’t been changed in 5 years I will not be held responsible. I will contact my lawyer as well. 
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between March May I asked for a virtual tour via *****, ***, or ****. I repeatedly was told "this is how the process works to hold, you have to pay this, the owner keeps it in good shape, and/or you have to pay that in hand." As time drew closer for me to move, I again asked for the virtual tour but only received a lease dated 5/1bwith a move in date of 5/27. On 5/16bI received a poor-quality video with low resolution (which hide all the uninhabitable features which I assume was the delay to responding to the virtual tour video). I perceive uninhabitable feature as follows: LACK OF LIGHTING via proper fixtures in the 3rd floor rooms, HEATING and/or efficiency as the base boards do not meet on numerous walls were you can see into the wall, hole outside with a small plank in the concrete, the door has a hole allowing light and b***** from outside, numerous holes in the wall near floor with some ****** pad type items attempting to close the gap that rodents/bug still can enter in my opinion i (yes I took photos of the dead bugs and views into the wall/floor). Also, there is glue or putty in spots versus fixing the issue completely such as an electrical major wire type painted over with putty near the electronical box. Also, maybe the whole apartment is off level or sinking as the fridge door slams into the counter top so you have to push the fridge at an angle to close the door. The above-mentioned UTILITY SAFETY CODE STRUCTURE concerns don't end the story but all EMERGENCY EXITS such as windows on the 2nd floor are cracked to where if there was fire someone will cut and harm their hands attempting to catch on top the small piece of the window remaining. I perceive paying was their top priority as I was notified on route day of move in during a 11-hour drive that I couldn't not receive my keys due to my money orders previously sent certified mail weren't received. Is it not better customer service to advance communicate instead of the day of and provide alternates?

  

  Business Response

  Date: 06/05/2023

  We understand the concern the consumer is facing upon recently moving in and we apologize for the inconvenience caused. We would like to explain that prior to moving in, there was an inspection conducted to make sure that the property was in a habitable condition. Based on the reports, repairs have been addressed. However there are certain items we are just notified of such as the cracked window. As a third party property management company, meaning we do not own the properties we rent as we manage them for the landlord, we are already coordinating with owner as well in regard to the floor repair.
  
  We are aware that issues may arise after a tenant moves in and would like to work with the tenant to address their concerns to make sure the living conditions are up to standard. We hope to have all matters resolved for the tenant so they can enjoy their residence.

  

  Business Response

  Date: 06/10/2023

  We understand the frustration from the consumer and would like to explain that the purpose of the video walkthrough of the property is to show the layout. Our technician completed the listed repairs from the reports and as mentioned we also conducted a pre move in inspection to make sure the property is habitable.
  
  It has come to our attention that the tenant wants a refund due to the window cracks with other concerns and we are providing the option to repair any outstanding issues that are addressed. We take our tenant's comfort, safety and satisfaction very seriously. We aim the issues to be repaired as soon as possible for the tenant. Our team is available to address any issues and look forward to working with the consumer to address any maintenance concerns. The tenant did sign a lease and if she does not move in, she will be rent responsible until it is re-rented.  We do not feel there are any needed repairs that warrant someone to not move in.

  Customer Answer

  Date: 06/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: I plan to speak with the President Patrick F***** and a personal lawyer as per the following: EJ admitted surprise the repairs weren’t done with the walkthrough with Nate and Nate admitted these older houses will have issues and he isn’t trained to see them.  Therefore EJ recently offered discount payments until the issues are resolved. If the company did not violate or make null the lease portion stating  “habitable” which I see numerous Maryland code of real property violated why is the company attempting to fix something when they were initially knowingly wrong (if the company claims nothing was violated). My resolve is a total refund of monies paid and location of the certified monies Nate to date claims to be unable to locate as he claims to be unable to get into contact with the companies Accounting Department.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, Bay Management Rental Property is attempting to force Me into an auto renewal 12 month lease. I received the lease renewal on 03/21/2023 by email stating, please log into your tenant portal to choose your renewal option no later than Jun 30, 2023. Then on 04/03/2023 I received another email stating my lease was auto renewed which was only 9 days later. I responded immediately advising that I have decided to move and not renew the lease, for various reasons. Specifically because of the consistent issue with raccoons at this property. I reported on March 8th that the raccoons were backed again. The property manager stated she forgot and was contacting someone to come, which was 3 weeks later. Someone finally did came to the Residences in the beginning of April. By now I have had enough of the raccoon/pest control issue and the lack of care for the property matters. I have decided to not renew the lease and vacant because this house is a nesting place for raccoons. There has been several cases with raccoons even getting into the house walls. I am beyond tired of having to come home before it is dark or just don’t come home at all. This has become more that an inconvenience but has also become a hazard/safety issue. I am no longer willing to risk my life every year trying to solve this raccoon problem. It just better to move. I have attached several pictures of the raccoons on my deck.

  

  Business Response

  Date: 04/12/2023

  We are sorry to hear the situation the consumer has experienced. We are coordinating with the vendor again for an entrapment contract in regard to the raccoon issue. With the raccoons being outside of our control, please know that we have done everything to secure the home by doing entrapments and sealing the entry points so that the raccoons are not getting inside the home. In regard to the consumer’s lease, upon checking on her renewal, there appears to be a miscommunication when renewing the lease as the system was scheduled for an automatic renewal if there is no written notice received at least 90 days before her existing term.
  
  However, we accept her written notice from April 3rd due to the incorrect date that was sent to her email notifying she had until the end of her lease to decide on the renewal options. We sincerely apologize for the miscommunication and would like to let the consumer know that we can end her lease on June 30th, 2023 which will be her move out date.

  Sincerely,

  Bay Property Management Group

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This rental property is trying to force me into a 12 month lease. I was told to fill out something to decline the renewal and I did. However, they claim to not have received it and they auto renewed my lease for 12 months. According to my lease they can not do that.

  

  Business Response

  Date: 03/01/2023

  We apologize for what appears to be a miscommunication when renewing your lease. The system made an automatic renewal due to no notice that was received through the tenant portal and no entries appears to have been documented in regards to a move out. However, we would like to inform the consumer that if they can provide a written notice to vacate in writing by March 3, we can end her lease on their original end date on April 5th,2023.
  
  Sincerely,
  Bay Property Management Group

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a Month in a half we haven’t received mail because our mailbox cluster is broken I spoken with management about this and they informed me that they are working on it but no updates have been made this is big inconvenience because we are falling behind on bills tickets and court cases that we can’t get to because we can’t get mail. I was told to go to the post office by management to get my mail but they close at 4:30 pm and I work 8-5pm I just would like to get my mail I was told that it was a $1500 dollar part and that they are waiting for approval but even still no mail.please help

  

  Business Response

  Date: 02/27/2023

  We apologize for any inconvenience to the consumer and understand the urgency of the concern. Upon checking on the matter, we have investigated that the mailboxes have no physical evidence that it is broken but have determined it needed a lock replacement. We would like to let the consumer know that we are working to resolve this concern as soon as possible. We have given instructions to place the mail on residents doors until the mailboxes are fixed and we have confirmed with the consumer that he was able to receive mail from the clerk last week. We are in communication with the consumer regarding the concern until it is resolved.
  
  Sincerely,
  Bay Property Management Group