Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for an alarm system for my unit that was not activated/working for 11 months into my lease. RMI lied to me and told me that my account was active and registered upon move in. The security system was installed in may of 2024 (lease was signed 7/23) and is still was not activated by the leasing office. I also did not have properly working electricity in my master bedroom for the first two weeks of living in the unit, causing me to have to sleep in the living room. I took off work several days only for maintenance to not show up to my unit or to show up and not fix the issue. I was never provided a fire extinguisher in my unit (part of the lease!) I began complaining about rodents in December of 2023. Maintenance drilled holes in my wall, placed poison and traps. They never came back. As of today, i have a rodent in my bedroom wall scratching and chewing. This is causing me to lose sleep and the rodent chewing/scratching is randomly setting off my security system (the cord for the emergency button is in this very wall.) Regional Management refuses to properly seal entry points for rodents to enter the building and have not made a substantial effort to remove pests from my unit. I do not allow anyone into my unit when I am not home due to having belongings stolen out of my apartment the first day i moved in. I have contacted Mark Ford and have not received a call back to resolve anything. I am requesting to be reimbursed for all time taken off of work, all pest control purchases made, I am requesting maintenance seal off all entry points for pests from entry points immediately, rodents removed and entry points sealed off from retry of my unit, one months rent paid as I DO not have a properly registered alarm system after several requests and time taken from work, my security deposit returned in full and immediately upon vacating the residence.

  Business Response

  Date: 07/05/2024

  Dear Ms. ****** and Mr. *******, 
  Thank you for forwarding the above complaint regarding **** ******* ****** ****** **** *. A review of Mr. *******'s complaint has revealed the following: 
  I. Background 
  Mr. ******* signed a yearly lease for **** ******* ****** ****** **** *, Baltimore, MD 21229 to begin on July 21, 2023. The lease is set to auto renew for a term of 12 months on July 21, 2024. 
  1. Security System 
  **** ******* ****** ****** **** * is part of the *** ***** ********** community. All residential units in the *** ***** ********** Community are provided with an intrusion alarm system monitored through the Network Multifamily Security Corporation. RMI does not charge any extra fee for the use of the alarm system. Tenants are free to opt in or out of use. All tenants who sign a lease at *** ***** ********** are provided a Resident Alarm Services Agreement. 
  On July 21, 2023, Mr. ******* signed his Lease Addendum and Resident Alarm Services Agreement. Ex. 1, Lease Addendum. Mr. ******* agreed under Paragraph 4 of the Network Multifamily Resident Alarm Systems Agreement that Network Multifamily Security Corporation, not RMI, is responsible for any service or maintenance. See Ex. 1. Mr. *******'s system was registered with Baltimore County on July 23, 2023. All account information indicates that Mr. *******'s system is active and monitored since that time. Ex. 2, Account Management Registration Reports. 
  On May 13, 2024, Mr. ******* called in a complaint alleging that RMI had not registered his alarm system. Ex. 3, Resident Complaint Form. RMI confirmed that Mr. *******'s system was fully registered at that time. After confirming the alarm and tenant registration, a service request was entered with ADT to fix the issue with Mr. *******'s system. See Ex. 3. 
   
  2. Maintenance and Pest Complaints 
  Regional Management, Inc. ("RMI") maintains an in-house maintenance team at each of its residential communities. Maintenance requests are called in to the rental offices where they are logged into RMI's work order system and provided to the maintenance team. Typically, a maintenance request is fulfilled within 1 business day for non-serious maintenance issues and within a few hours for serious maintenance issues. RMI's maintenance team has the ability to complete all service requests without a tenant present. However, RMI will not enter a tenant's residence alone if they do not provide authorization. 
  (a) Complaints of Fire Extinguisher 
  RMI has no record of any complaints from Mr. ******* regarding a missing fire extinguisher. 
  (b) Pests: 
  RMI records show that Mr. ******* has only requested service for pest issues twice during his residency, both of which were addressed by RMI in good faith and in a reasonable amount of time. 
  On December 13, 2023, Mr. ******* called in a work order stating that he had found rodent holes in the bedroom and bedroom closet. RMI's in-house pest team inspected the unit on December 18, 2023. Ex. 4, Work Order 12/13/2023. 5 entry points were sealed and treated in the furnace closet. A drill and dust treatment with outside contractor, Z Best Pest Control LLC was scheduled and completed on December 27, 2023. Ex. 5, Z Best Pest Control Invoice. 
  RMI has no record of any further complaints from Mr. ******* regarding pest or rodent infestation until June 26, 2024. On June 26, 2024, Mr. ******* called in a work order stating that he could hear a bird or mouse in the vent between the master and second bedrooms. Ex. 6, Work Order 6/26/2024. On June 27, 2024, RMI's pest management team entered the unit to inspect for rodents. Mr. ******* was asleep in the unit and did not hear the pest team announce themselves. The pest team returned on June 28, 2024. The air conditioning vent was resealed and a catch-all trap was set in the unit. 
  (c) Electricity: 
  On July 23, 2024 at 2:06pm, Mr. ******* called in a work order stating that 2 outlets in his bedroom were not working. On July 24, 2024, RMI maintenance completed a repair of the GFI in the bathroom beginning at 9:30am. Ex. 7, Work Order 7/23/2024. 
  Mr. ******* called again on July 28, 2023 stating that the outlet and power keeps going out in his unit. RMI maintenance inspected the unit on July 29, 2023. Ex. 8, Work Order 7/28/2024. Electrical work was scheduled with a contractor and completed on July 31, 2023. 
  3. Allegations of Theft 
  RMI takes allegations of theft very seriously. There is no record of Mr. *******'s allegations from July 2023 in RMI's files. I ask Mr. ******* to please elaborate on the circumstance. 
  II. Desired Outcome 
  RMI will continue extermination efforts in Mr. *******'s apartment and will offer Mr. ******* a $19.04 rent credit to cover the cost of the mouse repellant and mouse bait purchased by him on June 26, 2024. RMI is also happy to provide Mr. ******* a fire extinguisher for his unit. 
  It is RMI's position that it has acted in good faith to reasonably resolve all of Mr. *******'s complaints. RMI asks Mr. ******* to continue calling in service requests if he discovers any more evidence of a rodent infestation so that they can be addressed promptly. RMI maintains that any maintenance or extermination call does not require Mr. ******* to be present in the residence and, thus, rejects his proposed reimbursement for "time taken off work." RMI also rejects the offer of a one-month rent credit for Mr. *******'s security system as it is RMI's position that Mr. *******'s security system has been properly registered since July, 2023. 
  Lastly, RMI is not in the position to offer Mr. ******* his full security deposit upon move-out because Mr. ******* has at least another year left on his lease. RMI would be happy to discuss these terms at a future date. However, after consulting with Management it seems reasonable for RMI to offer to release Mr. ******* from his current lease obligation under very lenient terms since it is clear that he is no longer happy in his current situation. If there is interest in that resolution of this matter he should contact the RMI Legal Department. 
  Sincerely, 
  David J. P*****, Esq. 
  Assistant General Counsel for 
  Regional Management, Inc. 
  
  

  Customer Answer

  Date: 07/17/2024

  This business never responded to my inquiries. Nothing was ever resolved 

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 - I moved from an apartment rented in ******** *******, Arbutus, MD, back to my previously owned residence (after a separation from my spouse). The apartment space was rented for 3 years. The lease agreement language specifies a 3% interest accrual per year for the security deposit collected and held in escrow.
  
  At the end of the lease (last date in the apartment). I took cell phone video and photos which are date/time stamped, the final inspection also cleared my final balance showing zero dollars owed to Regional Management on the lease balance from the security deposit.
  
  Three weeks later, I received a check from Regional Management with the security deposit, and a 1099 for tax year 2023 with a $50 interest check for “2024”.
  
  Again, the lease agreement written by Regional Management states 3% interest accrual per year, I rented for 3 years total. The interest received is a partial amount for January 2024-April 2024. Interest from 2021, 2022 or 2023 was not included.
  
  I called the rental office and spoke to Nicole the Property Manager, she referred me to the Fayette Street office in Baltimore.
  Finally, I reached the “Atty” Mr. Dave P**** (spoke with home three times), I was promised a call back and correct security deposit refund to no avail.
  
  I’ve advised Regional Management raft I’m a Tax Accountant of 15 years, I am very well acclimated on this matter.
  
  Unfortunately, Regional Management has been non responsive to all subsequent outreach methods, this is my first course of documented action to
  resolve the discrepancy amicably.
  
  If this is unresolved via BBB complaint, I’ll be forced to file a motion with the District court to request the courts enforce the lease agreement stipulations to receive the interest due back to me for the lease held during the first 3-years of the agreement.
  
  This is the final attempt. I will wait to hear back and look forward to this company making an honest decision to prevent further action. Best Regards.

  Business Response

  Date: 06/28/2024

  Dear Ms. ****** and Ms. *****; 
  Mr. P***** has asked that I respond to Ms. *****'s BBB Complaint. 
  Background: 
  Ms. *****'s yearly Lease for **** ******** ****** **** *, Baltimore, MD 21227 began on April 9, 2021 and renewed at the same rent in 2022 and 2023. The Security Deposit she paid was $892.00. See Lease attached. Proper notice of her desire not to renew her lease was given timely on January 8, 2023 and acknowledged by the onsite rental office. See, Notice of Termination Form and Acknowledgement Letter. Ms. ***** returned her keys to the rental office and signed a Tenant Release Form on January 9, 2024, one day after they were required to be returned. See, Tenant Release Form and Rental Ledger. (Personal Information redacted) 
  Complaint: 
  Ms. ***** indicates that she believes that "The lease agreement language specifies a 3% interest accrual per year for the security deposit collected and held in escrow" and that Regional Management, Inc. (RMI) incorrectly calculated the amount of interest that accrued on her security deposit during the course of her tenancy. She is partially but not completely 
  correct. 
  She is incorrect in her allegation that the lease provides for a 3% return on the security deposit. Please see Paragraph 23 of the Lease. She is correct however that accrual of the interest was not computed accurately for part of the tenancy. 
  Please see the Department of Housing and Community Development's Rental Security Deposit Calculator and the interest which accrued under Maryland Law on the deposit. RMI's computer 
  calculation of interest mistakenly did not account for a rise in interest rates in January 2023. RMI did, however provide $50.65 in interest to Ms. *****. See, Statement. Thus, according to the Calculator Ms. ***** is due $25.59 in addition to that which she previously received. In addition, I note that Ms. ***** turned her keys into the rental office on June 9th instead of the 8th as called for in both the Lease and the Acknowledgment Letter. However, RMI apologizes for the interest error and as a show of good faith will also include a refund of $29.73 for the one days rent amount that she was charged. 
  A check in the amount of $55.32 will be sent in the next week to the address that Ms. ***** gave RMI in her Tenant Release. If that address has changed she should contact me by email, [email protected] so that we can make other arrangements. 
  Sincerely; 
  
  Katherine ***** H*****, Esq. 
  General Counsel for Regional Management,

• Initial Complaint

  Date:02/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a serious mice infestation and rats too. I’m 100 percent sure it’s the entire apartment building with mice infestation the neighbours are dirty I’ve seen them do all kinds of nasty things outside the apartment and inside the hallway . Weekly I’m catching mice and nothing gets rid of them they are literally living with me and I’m clean no full inspection of building was done to find the source of the mice pest control just throw a box in my kitchen that supposed to catch mice well that don’t work I call to complain but of course nobody answers I leave messages nobody returns my call or come out . I have children who are young so they are terrified to eat or play in our apartment because of fear of the mice coming out which they come out and jump on everything. Not to mention my bathroom that needs to be renovated with new toilet, and bath tub. The office is rude when you call for complaints. I was put on hold several times and nobody returned to phone because I asked to speak with a manager. The children in the building destroy the property daily. Hallway is dirty. Mailbox is damaged from tenants in building. The office is rude whenever you call . My daughter definitely developed asthma since living in my apartment. She never had this issue before. The carpet is old , the ceilings leak and have wet spots and cracks in them .

  Business Response

  Date: 02/08/2024

  Thank you for forwarding the above complaint made to you regarding the above property on February 2, 2024. A review of Ms. *******'s complaint has revealed the following. 
  Ms. ******* resides in a three story Garden Apartment building comprised of 12 units. Her unit is a 3rd floor apartment on the top floor of the building. She has resided there since April 11, 2021. 
  A review of work orders for this unit over the past year show that on May 26, 2023 Ms. ******* complained that "she was hearing sounds in the attic and walls" of her unit. Work orders, attached, indicate that on that day a Pest Control inspector found no openings into the apartment but confirmed the sounds. He removed an access panel and treated inside the wall and set a follow up inspection for June 1, 2023. Although Ms ******* stated that she would be home for our Pest Control staff to do that inspection, she was not there on that date. However, the Pest Control staff did not hear any further sounds or sightings, but treated for potential pests and suggested that if the noises persisted to call the rental office. Additionally, RMI's roofing staff inspected the outside of the building to assure that any entry points on or near gutters or the roof were sealed. See, Work Orders ********* *** 
  No further complaints appeared until January 11, 2024 when, at Ms. *******'s request, an inspection for mice was performed. Two potential mouse holes were found, treated and sealed, and a "catch -all" trapping device was baited and left in the unit. See Work order ****
  RMI received no further complaints until this BBB complaint. On February 6, 2024, Maintenance Supervisor Brett M********** spoke to Ms. ******* and set an inspection for Feb. 7, 2024, but Ms. ******* was not at home that day and no keys were available in the rental office. Mr. M********** will contact on outside pest control contactor and attempt to reset the inspection. 
  Ms. *******'s complaints regarding other tenants in the building, a desire to have a new bathroom, rudeness of rental office staff and having an "old carpet" are unfounded. 
  1. The Carpet in her unit was new when she moved in see Work Order *******. 
  2. Our staff at the rental office are trained to be courteous to all, thus RMI disputes that allegation. 
  3. The request for a new bathroom can be reviewed if we can get cooperation regarding inspections. 
  4. Complaints about the living  habits of other tenants are generally not grounds for complaint unless there is a threat to another's safety. In this case that does not appear to be what this complaint is about. Thus, RMI contends that this part of the BBB complaint is unfounded and potentially biased on Ms *******'s part. 
  Having reviewed all of neighboring tenant accounts RMI has found the following: 
  An 8 year Tenant with no complaints 
  Two 3 year Tenants with no complaints 
  Two new move ins with no complaints 
  Five less that 1 year Tenants with no complaints 
  1 vacant unit 
  In summation, it is RMI's position that Ms. *******'s complaints are unwarranted. However, after consulting with Management it seems reasonable for RMI to offer to release Ms. ******* from her current lease obligation under very lenient terms since it is clear that she is no longer happy in her current situation. If there is interest in that resolution of this matter she should contact the RMI Legal Department. 
  Sincerely; 
  Katherine Kelly H*****, Esq. 
  
  

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2022, the apartment unit where I was residing in, the entire bedroom ceiling collapsed with no warning. During the aftermath, Regional Management and contractor staff clearly noted that there were several underlying issues with the apartment unit roofing construction that led to the collapse. While working to stabilize the unit ceiling, Regional Management roofing contractors and maintenance staff rushed to repair the adjacent tenant’s ceiling to avoid additional damages.
  
  As a tenant of 12+ years, I was led to believe the unit was consistently being maintained, upheld to state regulatory standards, and was safe and habitable for tenants by Regional Management Inc as the property manager. I do not believe that was true and must emphasize this incident was totally avoidable and could have also been deadly! However, I am grateful that we came out of this unfortunate incident alive.
  
  This incident forced me to relocate and salvage any items possible while making proper housing arrangements for my child with special needs. My items were a total loss with water damage, structural roofing debris, and an abundance of squirrel/rodent fecal matter which fell from the attic contaminating our belongings. We were without a home for a month and experienced an increase in electric costs given the repairs that took place in the apartment
  
  In January 2023, a rental agent of Regional Management Inc., contacted me by phone and stated that I would need to use my apartment rental insurance to cover all of my property destroyed, including time off work, expenses, and relocation cost. I have contacted the rental office several times and the rental office legal department by phone and email and have yet to receive a response which is unfortunate. My family would like to have this matter resolved so that we can put this traumatic incident behind us

  Business Response

  Date: 12/18/2023

  Thank you for forwarding Ms. ********** Complaint. RMI has previously provided all information regarding the incident that occurred on May 4, 2022. Please see the attached information that has previously sent to you. My Client RMI stands by its offer in that correspondence and it's explanation of the situation.  

  ********* ***** ******, Esq. 

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My townhome has mold maintenance has hardly done anything. The staff is rude and we pay too much money to be living with rodents and hazardous fumes. They need to update appliances and carpets. Would not recommend this place to anyone. They are slumlords.

  Business Response

  Date: 03/20/2023

  Good Morning,

  We contacted our on sight Manager to address the tenants concerns.  Ms. B***** worked with Ms ***** to address any concerns she may of had.  I have attached a statement from Ms B**** regarding the tenants issue.  If she should have any further concerns she may contact Ms. ****** at the rental office.  If you should need any further assistance please feel to contact us at the number below.

   

   

  Sincerely

  Sandy

  410-539-2370 ext 1351

   

   

   

• Initial Complaint

  Date:09/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in the apartment since June 2020. Since I have been living in this apartment I have dealt with 3 plumbing issues, 2 mold issues, repairs from tenants before me never being resolved in the master bedroom, water leak alarm in utility closet being disabled my the inspection team, water spots on walls when it rains, water spots on ceiling from 1/3 plumbing occurrences. Maintenance broke my blinds while the were here during one of their repair visit and didn't not inform me. Of the 3 plumbing issues each time my carpets from my bedroom to my living room were soaking wet with water, but not once has the carpet been replaced. Only the padding underneath the carpet was replaced. They removed the toilet in my bathroom to correct one of the plumbing issues and left my bathroom floor covered in fecal matter. When they returned the next day they did an atrocious job at cleaning it up. There is fecal matter lodged under the baseboards in my bathroom. The baseboards around the walls surrounding the soaked carpet are getting water damaged, there is a puddle of water in my utility closet that did not get addressed. I have a young child and to keep constantly dealing with plumbing issues that are never properly addressed and keep reoccurring is unacceptable. I have endured these issues for entirely too long and not complained about any of it.
  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 7, 2022/09/19) */
  On 9/10/22 Ms. ************* reported a back up of water and possible sewage in her entire apartment at 3:51 pm. Our maintenance staff had left for the day and our on call staff responded to the call that evening. It was discovered that there were clogs in the sewer drains from tree root intrusions into the drains and the extraordinary rainfall that fell that evening exacerbated the problem and revealed a foundation leak as well. These 2 problems were immediately addressed over the next day. On 9/13/22 damaged carpet was replaced and the repaired wall was painted. On 9/15/22 a new work order to treat the kitchen for mice was also generated. To date although I have this information, the completed work orders are not available in our work order system.
  I will update this response once they become available.
  
  
  Consumer Response /* (3000, 9, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  In response to what was stated by Regional Management above. On 09/10/22 I called the leasing office at 4:42pm, screenshot of call log record included. The two issues regarding the sewer and foundation leak were not addressed the next day. The only issue addressed 09/11/22 was the sewage problem with a mediocre clean up job that followed. The image was attached to my initial complaint. The foundation leak was never even mentioned to maintenance from myself nor did they address anything other than the bathroom on 09/11/22 when they came to my apartment around 10am. On 09/12/22 the maintenance supervisor Tom James came out to my apartment around 9/10am to follow up on the work done that weekend. I informed as well as showed him the mediocre job that his men did when it came to cleaning up the mess that they left on my bathroom floor. I informed him of the rush job that the carpet guy did when he came to rip up the padding underneath the carpet that resulted in the carpet still being substantially wet, and left my apartment smelling like mildew. Also informed him that that carpet guy created a dent in my wall when he dropped my bedframe into the wall while trying to remove the padding from the carpet. Mr. James made phone calls and a second cleaning crew came out to clean the bathroom again. Although they did a better job I still had to follow up behind them and reclean the bathroom myself to get the sewage water that flowed under the baseboards up. Mr. James called me at 10:40am asking about my comment of this being the 3rd time my carpet has experienced some kind of water issue due to plumbing. He then called back at 10:45 and informed me that they decided they were just going to replace the carpet in my whole apartment. He stated the rep from Professional Restorations would come out to deliver equipment, we would let the carpet dry all day 09/13/22 and they would come out 09/14/22 in the morning to replace the carpet. Mr. James called me at 3:04pm on 09/12/22 and asked me to stop at the Maintenance office to sign paperwork regarding my carpet replacement. The paperwork had written at the top that they would be there 09/14/22. A representative with Professional Restorations also came out around 5pm on 09/12/22 to deliver a dehumidifier, fan, and air scraper. The representative said he was going to request that more equipment be used for the apartment because they underestimated just how much of the carpet was wet. On 09/13/22 Mr. James came back to see how the carpet was drying. I informed him that the rep from Professional Restorations said that he was going to request more equipment for the apartment to assist in the drying process. Mr. James noticed that the dehumidifier was not on and asked me if I had turned it off. I let him know that I had not touched it and that was the condition it was in when I got to my apartment at 745am that morning. He stated he would call Professional Restorations and ask them to come fix it. The rep came around 3pm and just replaced it with a new dehumidifier because he said it probably shorted out. NO CARPET REPLACEMENT OR WALL REPAIR WAS DONE ON 09/13/22. 09/14/22 I got to my apartment at around 745am to move the stuff out of my bedroom so when the carpet guys arrived they could just get straight to work without having to move things around. As stated before I was told that they would be there on Wednesday morning 09/14/22. I called the leasing office at 12:17pm to try to get an ETA on the carpet guys. I was told that I should not have been told that they were coming Wednesday morning because they do not have an exact time of when the men will arrive. As well as being told that even though Mr. James told me I needed to be home for the replacement, I should not have been told that because I did not have to be there. After speaking with them, I called the Fayette St office and requested to speak to Mark Ford. When I was finally able to get through to him after my 4th call at 141pm I began to talk to him about my list of complaints and issues that I have had since moving into this apartment in June 2020. I told him I wrote everything out and would email it to him if he would like me to and he stated that we could just talk about it, but also stated that he would like to mostly address anything that has not been resolved yet. So I informed him of the plumbing issue resulting in my carpet being wet substantially on 3 separate occasions. I informed him of the spot of mold that was in my living room that I called about previously that was just painted over while I was not home and the paint was beginning to crack. I informed him of the water spots in the living room, and the water spots that continued to pop up in my bedroom whenever it rained. As well as the leaking in my pantry when it rained and the water spots on the ceiling outside my bathroom from one of the many water issues experienced in the apartment. I informed him of the mice issue in my kitchen and how I stopped calling pest control because they are only in the apartment for a max of 5-10 minutes, put down some sticky traps, and poison packs and go on about their business. I informed him that I have a 2 year old and that the mice issue as well as all the others is unacceptable because my child is always on the floor and putting things in his mouth and I should not have to worry that something he touches or puts in his mouth is contaminated. To which he agreed. He stated that he would send someone out Thursday 09/15/22, but because I have to work in the office on Tuesdays and Thursdays he said he would send them out on Friday 09/16/22 instead so that I could show them exactly what I was telling him about. Someone from the leasing office called while I was on the phone with Mr. Ford so when I got off the phone I called back at 207pm and was connected to the person that called. This person made a statement about me calling the Fayette St office regarding my carpet replacement and other concerns and stated that they are coming to fix my carpet and it is not necessary for me to call downtown. The carpet guys arrived around 330/4pm on 09/14/22 and replaced the carpet. THE ONLY ISSUE ADDRESSED 09/14/22 WAS THE REPLACEMENT OF THE CARPET. While carpet guys were there on 09/14/22 they broke the blinds in the bedroom and did not tell me, I had to find out after the fact when I was putting my apartment back together after they left. On 09/15/22 I called the leasing office at 10:55am to be put on the extermination list for the mice in my kitchen. She stated that they come around every Monday. on 09/16/22 Maintenance workers came out around 9/10am to see water damage previously discussed with Mr. Ford on 09/14/22. Worker completely ripped out the bottom half of the wall in the bedroom and addressed the issue. As well as addressed the leaking issue in the pantry. And painted over water spots in the living room and on the ceiling outside of the bathroom. On 09/19/22 around 345pm the exterminator came out. He tried to pull my stove out to look behind it. He was pulling the stove by the oven door and as a result wound up pulling the oven door off. I saw him attempting to fix it and I walked away because I was still working. Before he left he stated that there is a hole under my sink that he thinks they may be coming through and that he would let maintenance know so they could come and repair it, but in the meantime he put down some poison packs and gave me some sticky traps. Not once did he mention that he was not able to get the oven door fixed. I had to discover that after he left and called maintenance at 420pm to let them know he broke it and it needed to be repaired. The lady I spoke with stated that she would put in an emergency ticket, but if maintenance did not see it as an emergency then they would not come until 09/20/22. I will attach screenshots of call logs and photos to this response. I do not appreciate the office not being factual about when events took place and when events were addressed.