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Business Profile

Property Management

Thornhill Properties Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thornhill is the managing company for a shopping center with security in my area. I require thornhill to obtain a copy of a report from their hired security company for the safety of my child! The hired security company wants me to spend thousands of dollars to have an attorney request the report when Thornhill could simply do it for free and immediately to help a minor! If they don't want to help communities they should GET OUT OF THEM!

    Business Response

    Date: 09/09/2024

    We are no longer managing this property.  The complainant will have to contact the new owners and management to get the footage that is needed. 

    Customer Answer

    Date: 09/09/2024

    Thornhill is still registered as the management company of this property on every public listing. Please ask them to provide the new owners information. I have spoken with 3 different agents at this company and they have all verified the property contracted to this company. ******* specifically could have told me this information over the phone as we are in communication. 

    Customer Answer

    Date: 09/10/2024

     
    Complaint: 22200145

    I am rejecting this response because: Thornhill is still registered as the management company of this property on every public listing. Please ask them to provide the new owners information. I have spoken with 3 different agents at this company and they have all verified the property contracted to this company. ******* specifically could have told me this information over the phone as we are in communication. 

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:02/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thornhill Properties is the Property Manager for Bolton Park Condominiums, where I reside. In addition to extremely slow response times to certain issues, and issues that have been outstanding for months, we were assessed close to $1800 for damage repair to our downstairs neighbor's ceiling from a leak. We asked for substantiation (pictures, time & material, anything!) that we can provide to our insurance company, other than the vague generic description we were provided. 4 months later, we are still waiting for their response, despite several requests.

    Customer Answer

    Date: 03/04/2024



    Complaint: 21341411



    I am rejecting this response because:

    No conclusive response.



    Sincerely,



    **** *********

    Business Response

    Date: 03/13/2024

    Please see the attached work order for the work that was completed in resident's unit which was previously sent to the resident on November 3rd 2023.

Thornhill Properties Incorporated is NOT a BBB Accredited Business.

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