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Business Profile

Real Estate Development

The Cordish Companies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Development.

Complaints

This profile includes complaints for The Cordish Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Cordish Companies has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am emailing regarding a contracted event for Live! in *** on 21 Sep 2024. Per the email below, we had a contract in place only to arrive and it not be honored. We paid $1300 in advance to be denied entry/seating upon arrival. Nothing was ready before 8 PM. We had people travel from various states to come out for this promotion celebration in honor of our 20+ year Air Force Veteran who made E-9. We had to literally pull up the contract to be seated in an entirely different area than what wed reserved. We were eventually contacted by *** W ******* the general manager, after reaching out to Mr. *** via email, and was offered a refund for the dessert platter, the entertainment fee, and a $250 voucher to dine-in again at a later date of which there is no proof of. They told us $100 was already refunded to Rowes card. She has yet to receive any refund whatsoever. The pending refund no longer shows. All items paid for werent received during the night. Each platter was to feed a minimum of 25 people. However, that was not the case. The group was issued roughly 6 brownies and 6 cookies for 25 people. Fries were $80 but werent nearly enough for 25 people. The event was 7-9 and the party wasnt seated until 8 because the manager never shared the contract with the next shift of people coming in to work. We were refused seating and had to show them the contract. Something they should have been tracking. Its embarrassing to say the least, to have guest arrive for an event and be told there isnt a reservation, one that had been pre-paid. The. They refused to give us the itemized bill at the end of the night of which included the drinks. $1300 was spent in advance. The least the ** could do was refund half considering the facts at hand and for failing to honor the contract. Please have someone from corporate reach out to Chief Master Sergeant ******** **** at *********************** or *****************. Again we just want to be compensated fairly. Thanks.

      Customer Answer

      Date: 10/23/2024

      Company provided a partial refund. 

    • Initial Complaint

      Date:12/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved 10 seats at a certain price & when I got there, Carri Rutkowski, the head of reservations, said she only had 6 of my 10 seats. They would not even look at the many emails I have from her confirming my seats. She is a LIAR & for all the stress cause with my guests from Georgia, I couldn't even get something free! They are con artists at Texas Live & the public needs to be warned. I also want a full refund of my money spent

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 8, 2022/12/21) */
      ***Document Attached***
      Let me know if you need anything else.

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company owns two light luxury apartment and my package worth $508.58 was given by a front desk employee without my permission to usps whereas it was a fedex package and the package is now lost

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 8, 2022/08/26) */
      The complainant had left a package for outgoing mail in the package room to be picked up, the package was picked up by the wrong carrier (USPS) instead of FedEx. The complainant has reported that the missing package was located and rerouted to FedEx. The issue has been resolved and the complainant is satisfied.


      Consumer Response /* (2000, 10, 2022/08/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    The Cordish Companies is NOT a BBB Accredited Business.

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