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Business Profile

Senior Services

Caring Transitions of Baltimore Metro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some pottery online from this estate sale *****************. The mailed very fragile pottery in a used moving box with very little and inadequate packaging. The company is refusing to provide me with a refund. I've done everything requested of me to file a damage complaint with them including pictures and dealing with the shipping company myself. They also blocked me off the estate sale website because I am requesting a refund for the damaged items they sent me. This is a franchise with one lady who is skirting the responsibility of providing the service she advertises, sent a broken box of glass to me, and now refuses to refund me.

    Business Response

    Date: 10/02/2024

     

    She just needed to wait for the shipping insurance to come in, and it did. Email from insurance specialist at shipping company:

     

     

    From: ***** **** <*********************************************>

    Subject: Re: Fwd: CT Baltimore Metro : Please make payment for items to ship

    Date: September 19, 2024 at 9:03:23?PM EDT

    To: "Caring Transitions Baltimore" <*************************************************************************************************************>

    She has been paid out. I believe on the 17th. She was emailed as well. Thanks for checking in!


    Kind Regards,



    ***** Leal | Insurance Claims

    SHIPPING SAINT  

    *********************************************

    P.O. Box 3621

    ***********, IN 47803

    *********************

    Business Response

    Date: 10/02/2024

    To address her complaint directly, she was immediately sent a link with the form to fill out for insurance refund. She wanted us to do it, we cannot as she has the information about the package. 

    She did not get blocked from ****** for asking for a refund, she was name calling and rude for days. She also illegally did a chargeback while she had an insurance claim so I had to tell the shipping company not to let it go through until she cancelled the chargeback. This was weeks of going back and forth for a simple insurance claim refund for shipping.

    She got her refund, she even removed negative reviews but apparently did not update this claim.

Caring Transitions of Baltimore Metro is NOT a BBB Accredited Business.

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