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Business Profile

Specialty Schools

Tong Le Montessori

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to an incident that occurred yesterday, April 30, 2024, my daughter was unable to attend school today (5/1) and may require an extended period for recovery. In light of recent events, we no longer feel it is safe to continue sending my school to ****** Montessori School and are therefore requesting a refund of tuition and aftercare fees for the remaining school ********* are two major incidents during Fall 2023-Spring 2024 1.On December 14, 2023, it was recorded that my daughter suffered a dislocated left arm. Documentation of this incident is provided through the attached receipt from urgent care services. It was verbally reported by the teacher that Haeley's classmate, Savie, caused the dislocation by pulling her arm. There is no evidence of an incident report, documentation, or notice prior to the designated pickup time (around 5pm). 2.On April 30, 2023, my daughter sustained scratches on her knee, forehead, cheek, and nose, along with a significant bump and bruise on her forehead. Photos and videos are available upon request. The teacher reported that approximately 20 minutes before pickup time, around 4:30pm, my daughter was tripped by a ball. This incident was communicated via email. No incident report, documentation, or notice was provided prior to the pickup time. My daughter stated that she was tripped by a ball that a bigger child, an elementary school student, kicked.

    Business Response

    Date: 05/08/2024

    Resolution has been reached with customer.   How can we or customer remove the complaint?

    Business Response

    Date: 05/12/2024

    How do we respond?

    Business Response

    Date: 05/13/2024

    It was an unfortunate incident. The child's injuries were suffered during recreational activities in our after school program. The child tripped on a ball that was caught between her feet and fell over .

    Children's safety is a priority at our school.  We have consulted with the Office of *********** We have instituted the necessary changes to our after school program recommended by the ***. We have addressed the concern raised by the incident.   Our school is compliant with the OCC.

    We have also settled the dispute with the customer to her satisfaction. 

    Customer Answer

    Date: 05/19/2024

    Dear *******, 

    Thank you for working on our case.  I apologize for the late response.  We as a family have been out of town in the past week for a conference trip. 

    Tongle and I have discussed the solution, and they claimed that they have sent a check for the remaining year's tuition since my daughter is no longer attending the school. We are still waiting for the check to arrive. I wish to keep the case open until the check arrives, but I fully understand if BBB's procedure does not allow for this.

    Again.  Thank you.

    Best,

    Haesang

Tong Le Montessori is NOT a BBB Accredited Business.

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