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Business Profile

Storage Units

Total Student Storage, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/4/22 TSS owner ***** Stephenson picked up six bins to store for summer which included items for college student and was paid in full $185. Items value $1270 which have not been returned/replaced/reimbursd. Only 2 out of six bins were returned. Several attempts have been made to contact Mr ********** by email text and phone calls in which no response.

    Business Response

    Date: 12/01/2022

    Consumer Response /* (3000, 10, 2022/10/31) */
    ***Document Attached***


    Consumer Response /* (3000, 11, 2022/10/31) */
    ***Document Attached***
    Case #XXXXXXXX: Total Student Storage, LLC
    He is contact number I have for Mr Stephenson as business number is not in service that I found online. Keeno Stephenson cell#+XXXXXXXXXXX.


    Consumer Response /* (2000, 18, 2022/11/17) */
    Email addresses:
    ****************@maryland.gov
    ****************@gmail.com


    Consumer Response /* (2001, 23, 2022/11/17) */
    Number I have for Keno ********** +XXXXXXXXXXX.
    Police report has also been filed in regards to this matter

Total Student Storage, LLC is NOT a BBB Accredited Business.

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