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Business Profile

Tile and Grout Cleaning

Mr. Klean Grout

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile and Grout Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr ********************** came to our house to clean and seal our grout. The workmanship is very poor and while they were here, they caused damage to our home. Which resulted in additional out-of-pocket costs. We have tried to get payment from this business who 1st indicated they would pay for the damage, After many texts and calls still no payment even after multiple assurances they would pay. This company is doing business in other states and we will be following up with the ****************

    Business Response

    Date: 01/12/2023


    ***************************** <**********************>
    1:11 PM (0 minutes ago)
    to me

    The customer was refunded on 11/21 according to the email from my credit card processor

    Sent from my iPad

    Customer Answer

    Date: 01/13/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I was not refunded per multiple discussions, In fact, I needed to dispute the charge on my Credit Card. In addition, there is an outstanding balance due of ***** which ****** indicated he would be sending us a check. That check has never arrived.

    Business Response

    Date: 01/13/2023

    LC 01/13/2023 (BBB Note)- BBB asks that the consumer provide a copy of the dispute with CC company and their final decision.

Mr. Klean Grout is NOT a BBB Accredited Business.

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