We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tool Sheds

High Point Buildings, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for High Point Buildings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

High Point Buildings, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shed was built on 04/26/24. I called High Point Building LLC and sent pictures the very next day and told them the shed was not level. The lady I spoke to that day said it was not something they did it was the landscaping company. I talked to the landscaping company and they said the gravel was level when they left my house the day before. I called High Point Building LLC again the next day and the lady said she would get her install dept. to call me. I didn't hear anything from her for two days. I reached out to my credit card company and filed a claim disputing the charges on my credit card. The lady from Home Point Building called me with 40 minutes of me calling my credit card company and said some from her install dept. would be out last week to see what they could do to fix the problem. No one showed up last week and I called again and was told someone would from the install dept. would be there on Tuesday 05/14/2024. The install guy did nothing to fix the problem with the shed. So I called the company again as was told again there is nothing then can do to fix my problem that It was the pad the shed was sitting on is the problem. I hung up on the lady from the company. How can anyone build something and not make sure it level before you put the walls up and roof on? Please help in anyway you can I am beyond mad at this point. Thank you *** ******

      Business Response

      Date: 05/16/2024

      We will contact the customer and arrange for the owner to come to her house to better understand what exactly the issue is. From the attached pictures, the shed looks level and built with no issues.

      For site built sheds (like this one), we pre-build the walls and trusses in the shop, and put all of the components together at the shop to ensure that they are perfectly square. We then disassemble the components, take them to the customers house, and assemble them again at their site. The shed components will not be able to be installed together if they are not correctly sized and perfectly square. That being said, the entire structure itself -- once its built -- may be unlevel if the pad/surface underneath it is unlevel. And, in this case, we did not build the gravel pad that is underneath the shed. So, if the entire structure truly is unlevel, its due to the foundation underneath it. 

      But, either way, this seems like a situation that can be resolved fairly easily and we'll reach out to the customer and look to do that. 

    High Point Buildings, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.