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Business Profile

Towing Company

Priority Towing And Recovery Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Priority Towing And Recovery Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Priority Towing And Recovery Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The tow Services was requested by Geico for Priority Towing and an *** was schedule for 1941 was delayed and updated to 2156. 2156 was delayed and updated to 2218. I'm still waiting and Priority towing was a no show. After calling them, the *** was updated to 2250. I'm still waiting with my child in the car since 1941 and Priority did not show up.

      Business Response

      Date: 01/03/2025

      Our driver got delayed because of a bad police call, and we were not able to get to Mr. ************ For that, I apologize.  However, Mr. ***** has already left negative reviews  on other platforms, and I find his request for a refund both dishonest and immoral.  Mr. ***** did not pay anything to Priority Towing, and is due no refund.  *********** was requested through Geico, and Geico dealt with us directly.  Geico also did not pay us anything.  There is no refund due.

       

      Thank you,

       

      ***** ******

      President

      Wreckmaster 4/5, #******

      Office:  ************

      Fax:  ************

      Priority Towing and Recovery, ****

      Past & Present Towing & Recovery, ****

    Priority Towing And Recovery Inc is NOT a BBB Accredited Business.

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