We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

The Greenwood Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for The Greenwood Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Greenwood Group has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** finance company repossessed my car on 12/21, I paid the same day to pick my car up. The tow company Greenwood Recovery in Baltimore MD said that I could not come the same day I had to make an appointment for the next day. When I arrived to pick my car up it appeared to be in the same condition before getting repossessed. After driving off the lot my car was shaking really bad and my dashboard lit up with messages, I turned right around and asked them why it was doing such? they told me to fill out a paper detailing what was happening. The lady in the window said drive it for 10 min and it should be fine. My car was completely ruined, I took it to the mechanic and he said my Tire Rod was bent by towing. I almost died driving home, it never stopped shaking, I was already on the beltway. And when I finally did get home I noticed my Mercedes emblem missing from my tire. I filed a claim with *********** immediately and they did not care at all, I explained to them this is the company that you have contracted out ruining peoples cars... The denied my claim and wouldn't send me the pics or video Greenwood Recovery has refused to send me pics and video as well.

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My work computer, client files, and prescription medications are in the vehicle. I’m trying to get in touch with some to retrieve my property. The receptionist informed me that no one goes in the vehicles, so my property should still be there. Please call me back so I can get my things.

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They got my car on the early hours of the 26th I paid got their info same day first they tried to tell me they received that they see where they got my release but didn't have a copy of it to call back loss prevention I did loss prevention said they did get it she called them they closed they was closed the whole weekend so I was without my car I called first thing Monday morning then it was their system down then I called back they had my release I have to wait for Kesha ****** to call me back I left her about 60 voicemail she doesn't return phone calls I'm still without answers as to where my car is

      Business Response

      Date: 10/11/2022

      Business Response /* (1000, 13, 2022/10/03) */
      Confirming that we did reposes this vehicle on the early hours of the 26th, our repossession division operates 24/7 and redemption hours are by appointment only. Our clients/lenders must send us direct, the consumer releases for redemptions. Unfortunately, we do not control when the releases are sent over. We do understand your concern and want to confirm that you were charged $0.00 for storage. Our scheduling process insures verification of vehicle releases. This allows the consumer a quick and trouble free release at our redemption center.


      Consumer Response /* (2000, 15, 2022/10/05) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    The Greenwood Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.