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Business Profile

Training Programs

Physique Reset/Cecil Upsher III

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen an IG post about how he helped a lady lose her belly. That what I needed help with. He said he was a nutritionist and he sent me a whole paragraph before I paid the $15. I would also like that refunded. It was supposed to go towards the payment and didn’t. I was ready to move along. We had a one on one. He told me about his program and he asked me what I need help with. I told him I worked with a nutritionist and I did Keto to lose weight. My problem is my belly and I feel that I’m under eating. He guaranteed me that if he didn’t help me lose weight he would refund my money. When I sent the payment of $150. I was getting numerous misspelled text messages and to watch a bunch of YouTube videos. He kept sending me the same stuff over and over again. Then I already scheduled the orientation and was still being told to schedule the orientation. The orientation was a waste of time. I feel I didn’t learn nothing. They was asking for food ideas, meal plans and what should they eat. He told me he e-mailed me the information. I didn’t get it. He did not resend me the e-mail right away. He screenshot the e-mail and asked me was it mines. Then a day later he said look in the app for the information. I felt that was very unprofessional and he should have sent it right away to a paying client. He made it seem like I'm lying. It was an unorganized and complicated food plan. I felt I was not getting no help and didn’t want to move forward with this program. A nutritionist is supposed to develop a meal and nutrition plan with the client. I didn’t get that at all during the 1st week. All he did was send a bunch of text messages for meetings. He supposed to been doing this a long time and didn’t even have a link ready for the meeting. When I seen I was struggling with what to eat and I felt this program wasn’t for me. I asked for a refund and I told him how I felt. I still haven’t received my refund yet.

    Customer Answer

    Date: 05/20/2024

    The Receipt of Payment

Physique Reset/Cecil Upsher III is NOT a BBB Accredited Business.

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