Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Transmission

The Gear Shop Inc.

Reviews

Customer Review Ratings

4.64/5 stars

Average of 11 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCraig D

    Date: 06/01/2025

    5 stars
    I was looking for a new transfer case for my truck and coming across The Gear Shop. After reading the reviews and seeing they are family owned I ordered from them. They actually called to make sure that I would get the correct case. When the case came, I was impressed with how good it looked compared to others I have gotten over the years. No problem with the return of the core. If I ever need another one I'm ordering from The Gear Shop.
  • Review fromPhilip W

    Date: 05/30/2025

    5 stars
    Great pricing and awesome customer service - prior, during AND after purchase!!! Would use them again!
  • Review fromfred t

    Date: 05/28/2025

    5 stars
    2nd transfer case through these folks and both transactions were easy and straight forward. So far both are doing great.
  • Review fromFrank R

    Date: 05/23/2025

    5 stars
    The Gear Shop was excellent. From the first phone call to the last every thing was smooth. Bought Transfer case and was shipped within a day or two to my local shop in Illinois. I will definately buy from them again and again. Would refer anyone to them. 5 stars is not enough. Thank you The Gear Shop Inc. for great service.
  • Review fromGreg P

    Date: 05/16/2025

    5 stars
    Super customer service and a great quality rebuild... couldn't have been a better experience!!
  • Review fromWill F

    Date: 07/28/2024

    5 stars
    These guys are great I placed an order with them and they personally took the time to call me to make sure everything was correct. They are very knowledgeable and very professional. The shipping was fast and they make it super easy to return the core with a shipping label and crate. I would highly recommend these guys with there high quality products.
  • Review fromRick S

    Date: 07/23/2024

    5 stars
    I needed a transfer case for my 2044 Silverado 2500. I called on Monday they said they didn't have built and ready to ship. I think I grumbled a bit about wanting to get it done that coming weekend, and they hssd one built and shipped to my home by Friday. Everything they said they could do they did!
  • Review fromScott W

    Date: 05/15/2024

    5 stars
    These folks are very knowledgeable they did what they said they was going to do in a timely manner I would highly recommend them to anyone
  • Review fromJonathan M

    Date: 05/10/2024

    5 stars
    Incredible service incredible product incredible communication none better packaging was unbelievable return was simple I would recommend these guys to anyone and everyone top notch
  • Review fromRandy N

    Date: 12/22/2023

    5 stars
    I had a great experience from ordering my transfer case w/extended warranty, to utilizing it while driving out of the shop and it continues to operate flawlessly after 1,000+ miles. They communicated with me and my mechanic, multiple times, to be sure I'd get the right one and I was informed every time there was a new step. Very happy with my purchase. Their dedication to deliver a correct item is exemplary.
    I pay for all of my items. I accept no discounts, coupons, or compensation of any kind for my comments, reviews and/or answers to questions.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.