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Business Profile

Tree Removal

Dream Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12, 2024 in the early afternoon I met with ***** ******, a representative of the Dream Tree Service LLC to look at some pines that needed to be pruned and a few dead trees cut down. He provided a price and then said he needed a deposit which I was reluctant to do as he would only accept cash or check. I told him I would ***** this to him. We set the service up for around 12 on Monday. On Sunday early afternoon I contacted him via email relating that at this time we were not going ahead with the service as we had a lot of expenses with getting our home ready for move in and would like to do it later. His response was OMG, you can't do that . You signed a contract and you actually owe me $250 which I am not returning to you. Well I was really upset and ready the contract and wanted to contact him. He had deleted our text messages totally. I asked for my money to be ****** back to me. He refused. He told me it was all explained in the contract and that is how businesses work. Well I read the contract from top to bottom- it doesn't say anything about requiring a deposit and no less it didn't say an amount. I guess that is why the text was deleted so that he could deny this in the future.. I want my $200 returned to me. There was no service provided and I gave the company a lot of notice.

Dream Tree Service LLC is NOT a BBB Accredited Business.

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