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Business Profile

Used Car Dealers

East Coast Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made my first purchase of a 2008 black infinity G37 from East Coast Automotive dealership on March *******. The mileage was *******. The original price was ******$ and the owner made it ****** due to him saying he wouldnt be making a profit if he sold it for ******.When the car was sold to me they just got it from an auction the day before. July8 the car randomly breaks down and they kept it for 3 months . I get it back September ****** and the car still having the same problems plus new problems that it didnt have when I got it from them. They give me back my car with no air bag , no ac & no buttons working on my steering wheel & the car continuesly leaking and smoking . Not even the horn works to *************** changed & they having they own issues . The mechanic was rude telling me he not getting paid to fix the car although my warranty covers the issues . The issues my car didnt have they tried to get me to pay them more money after a problem they did wrong . I received a new used engine & the mechanic made many misfires happen after I told him I didnt want him using the same old parts as he said would make the misfire happen & he still did it . They kept trying to get me to buy an engine from them which was another 1500 they said to a month later after having my car for a month now the engine was ***** more dollars . I had 2 school laptops in my car the belong to my child and 1 was missing when I got my car back . They continuously tried to put problems on me that wasnt my fault. Theyve had a robbery at they store & all of a sudden the whole store management & new people worked there. This situation has really stressed ****** ended loosing my job behind they mess with the car.

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