Complaints

This profile includes complaints for AbovePar Valet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AbovePar Valet

  516 N. Charles Street #405 Baltimore, MD 21201

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  AbovePar Valet

  3412 Duvall Ave Baltimore, MD 21216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2023 AbovePar Valet lost the keys to my car and when I gain access to my car stolen items were missing from my car. The owner said he would replace my key,missing items and reimburse me for the **** I had to catch because his staff lost my key but has only replaced my key. He stop returning my calls, text and email.

  Business Response

  Date: 01/09/2024

  We had the unfortunate experience of misplacing Ms. *********** key while her car was in valet around 8pm on 10/14/23. Situations such as these are treated very seriously, and we exhaust all options to rectify the situation. The immediate response was to have a key made asap by a local locksmith onsite, however, there weren't any locksmiths available that could provide and a code a new Acura key fob. 

  Noticeably upset, I did the best I could to deescalate the situation and talk next steps with Ms. ********* over the phone and through text, as I wasn't on site. I asked if she was ok with me sending her a **** that would get her home and I would schedule for her car to be towed to the nearest Acura dealership to her home. I asked her if there was a spare key at her home, because I'd gladly have a **** sent back for her car to be picked up if she'd like. At this point, she seemed to be unresponsive to some questions and answered others. She said that she would take the **** home. 

  At this point I arranged for the **** to pick her up and she asked the driver, if they would go to her home in Columbia and back to the venue. The driver, declined, and I asked what her plan was, if she returned to the venue. She was unresponsive, but I told her that I would send another **** to pick her up and bring her back as she suddenly planned. My team on site told me a few moments later that she arranged for her own **** which arrived before the second **** that I arranged. 

  I told her that I would pay for a new key to be made on Monday, 10/16/23 when the Acura dealership opened. In the interim, I would give her a **** to and from her job on Sunday 10/15/23. Early that Sunday morning, she sent me a text saying, "I got my car to the Acura dealership and scheduled my **** however, 2 sneaker boxes are missing from the backseat of my car. I was going to return them to Nordstrom yesterday" I told her that I understand and would put a claim in for the missing items, however there is a disclaimer for just about every valet operation that says the valet company is not responsible for any lost or stolen items in the vehicle. I confirmed that I would file the claim for the missing items as well as pay for the replacement key, which was replaced Monday, 10/16/23.

  After review of the situation, and deep analysis of the incident, from my perspective, legal, and the insurance perspectives, it was clear that some things didn't add up and some things we weren't responsible for.

  1. Ms. ********* accepted the valet waiver that states that the company is not responsible for any lost or stolen items in her vehicle. This disclaimer is on every valet ticket given to every customer. 

  2. Ms. ********* said she was going to return the missing shoes on Saturday, 10/14/23, however the event she attended where she valeted ended around 11pm, which meant that the shoes could not have been returned since it was so late. 

  3. Ms. ********* said that she paid $1,633.46 in total for both shoes, however the receipt she sent shows there was an employee discount in the amount of $379.50 per shoe which means she only paid $874.46 total for both shoes.

  Due to her frustration and in an effort to try and remedy the situation, I offered Ms. ********* half of the $874.46 as a good faith gesture. She declined the offer and said that she deserved the full amount. Payment for the **** was sent on 1/2/24. All backup and details are attached.