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Business Profile

Video Production Services

The Shooters Media Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Production Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9, 2023 I paid Shooters Media Group $1,300 in return for wedding videography services. The services to be provided were 7 hours of videographer coverage for the event, 1-2 videographers, audio redundancies, filmed in 6k, 4-6 minute wedding film, real-time ceremony film, first dance film, speeches film, and a 4-6 week turnaround time. My wedding took place on September 2, 2023. It is now April 4, 2024 and I've not received our video despite multiple attempts to reach Mr. ****** Mr. ***** has "ghosted" us. I say us becuase there have been several other clients posting on his website regarding the same issue. He took my $1,300 and delivered nothing. I want him to send me the raw footage so I can see if I can get a video produced since he is unable and/or unwilling to do this. If he has no footage, I would like a full refund plus interest.

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 28th, 2023, I signed a contract with the owner of this company (Mike *****) for "7 hours of videographer coverage for your even (setup included), 1-2 videographers, audio redundancies, 4-6 minute wedding film, real-time ceremony film, first dance film, speeches film, 4- turnaround time" for my wedding on September 29th, 2023. On March 29th, it would have been 6 months since my wedding and I have not received ANY video footage from my wedding. The owner is terrible at communication and will not answer my text messages. I have spoken to many other couples who used him for their wedding and they also have not received their footage.

The Shooters Media Group is NOT a BBB Accredited Business.

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