Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do water mitigations and rebuild my home. I paid thousands of dollars, and when I asked for his estimate received it went over the numbers address the issue with him charging me twice for certain items as well as charge me for items that was damaged by his crew, he ghost me scam me out my money and left me with a unfinished house

  Business Response

  Date: 06/19/2025

  RE: Thursday *****- Contract Dispute
  To Whom It May Concern:
  This response addresses the complaint filed against our company regarding construction services performed at the above-referenced property.
  FACTUAL BACKGROUND: *********** contracted to provide comprehensive restoration services including demolition, mold remediation, roof replacement, and dry-out services for the complainant's townhouse property. The original contract scope contemplated total project costs between $150,000-$200,000 for complete restoration of this property.
  WORK PERFORMED: We have substantially completed the contracted demolition, mold remediation, roof replacement, and dry-out phases of this project. Despite completing this significant scope of work, we remain unpaid on an outstanding balance exceeding $9,000.
  CONCESSIONS MADE: In good faith, our company made substantial financial concessions to accommodate the complainant's insurance coverage limitations:
  We absorbed a $9,000 loss on mold remediation when the complainant's insurance policy provided only $5,000 coverage
  We provided additional concessions of several thousand dollars on roofing work
  CURRENT STATUS: Work has been suspended pending payment of outstanding invoices. We cannot and will not continue construction activities while carrying this substantial unpaid balance. The complainant's expectation that we complete a $300,000+ restoration project for approximately $60,000 is commercially unreasonable and economically impossible.
  LEGAL POSITION: *********** has performed all work in accordance with industry standards and contractual obligations. We have fulfilled our duties under the agreement and are entitled to payment for services rendered. Appropriate legal remedies, including mechanics' liens and court proceedings, will be pursued to collect outstanding amounts owed.
  We stand behind the quality of our work and our professional conduct throughout this engagement.
  Respectfully submitted,
  H&H Restoration

  ******* *******

  6/19/25

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23463595
  
  I am rejecting this response because:
  
  Sincerely,
  
  Thursday *****

  Customer Answer

  Date: 06/25/2025

  Below you will see attachments of conversation thread between H&H and myself, Also, we never had a sign agreement on how much he was going to charge me

  on the rebuild of my house, I kept asking him to give me an estimate after he kept requesting more money from me and he never started the work, I started noticing damaged done to my home, like the siding that he tried to build me $11.536.01 for, The sprinkler systems he tried to up, charge me after he submitted me with a invoice of $2000, specialty items that he couldnt say what it was for at first and then he tried to say use it for the sprinkler systems but the sprinkler system is only $2000 the specialty items $4000, demolition, but she was already paid for, but still tried to build me for it again, charging me more for the roof we agreed on a price of $8000 and he was paid in full for,I started to ask him about it. He became frustrated and upset Nothen I told him that I would need the estimate before I dish out any more money at this point.. You will also see the receipt where it says balance due zero I Circled it in red.

  Business Response

  Date: 06/26/2025

  
  
  To the Better Business Bureau:
  We categorically dispute the allegations contained in this complaint  supporting these unsubstantiated claims.
  FACTUAL RECORD:
  1.Contract Performance: We performed substantial water mitigation, demolition, mold remediation, roof replacement, and dry-out services as contracted. The complainant has failed to pay over $9,000 in outstanding invoices for completed work.
  2.Billing Accuracy: We dispute any allegation of duplicate billing or improper charges. We demand the complainant provide specific line-item documentation of any alleged billing discrepancies. Our invoices reflect actual work performed and materials supplied.
  2.Communication: We did not ghost the complainant. Communication ceased when the complainant refused payment of outstanding invoices and attempted to force continuation of work without compensation.
  COMPLAINANTS DEMANDS - LEGALLY BASELESS:
  The complainants settlement demands are commercially unreasonable and legally without merit:
  
  Requiring completion of work without payment of existing invoices
  Demanding additional services free of charge beyond contractual obligations
  OUR POSITION:
  1.We have fulfilled our contractual obligations for all paid work
  **** further work will be performed until outstanding invoices totaling $9,000+ are paid in full
  
  3.The complainants refusal to pay for completed work constitutes breach of contract. 
              4.         Complainants utilizing different contractors wasnt in initial agreement. 
  
  
  DEMAND FOR RESOLUTION:
  We demand immediate payment of all outstanding invoices. Upon receipt of payment, we will consider resuming work under the original contract terms, not under the complainants unreasonable demands for free services.
  Legal action, including mechanics liens and collection proceedings, will proceed if payment is not received promptly.
  [Company Name]
  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23463595
  
  I am rejecting this response because:
  
  Sincerely,
  
  Thursday *****

   

  In counter response to H&H yes you definitely ghost me and I will upload the thread of our emails and text that you never responded to. The last response I received from you was on 4/1/2025, and any receipt that I have provided to them came directly from your email to me and I will upload that as well. I have no reason to try to do any illegal things. I have all the evidence in my phone and emails I am gonna go through my phone and see how many times I called you and you never answer. In fact I called you on three-way with my cousin and when you heard my voice, you hung up the phone and when he tried calling you back you blocked him just as you blocked me, I never asked you to do anything free of charge you offered your exact words were if I give you the whole contract that you will install the fence around my house the bathroom in the basement and new shuttles, because I informed you that my husband already had some contractors to come and do the roof and the upstairs bedroom cause there was two insurance claim one for my roof and the other one for the flood and you wanted both of them so that was the agreement that you came up whit not me, that was your suggestion to do these things to my home for free for the entire contract. I also agreed to have All-State pay you directly like you asked, but they said no because too many contractors get the money and runoff so I did everything in my power to try to satisfy you even pay out of my pocket because you kept asking for money before the work was done You even had me go down to the bank and try to take out $13,000 dollars and I called you from the bank because the Inform me that day that they do not keep that type of cash and they sat down and told me stop giving you cash because theres no way to trace it. Ask if you will take a cashiers check and you refuse to take a cashiers check you refuse any payment that you thought was Traceable and the only reason that you Accepted the Zelle and  Cash app Was because I was over the road.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:

  I would like to reject the offer of Arbitration for complaint ID ********.

  Sincerely,

  Thursday *****

  I have submitted all documentations so show proof in my favorand at this point, I am seeking representation to pursue a lawsuit against H&H for breach of contract.