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Business Profile

Wigs

Couture Beauty Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 1 2022 Payment amount 312 dollars I ordered bundles for my birthday She declined a refund after I didnt receive anything for 4 weeks The business has not reached out she declined a refund after she said it would be another week I would receive my hair its been 11 months Ive seen many people say the same thing happened to them with her now Im taking action I never received a tracking number

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the merchant on April 19th 2023 about getting a wig made! I asked her about the turn around time and price, she told me the price was $575 also she stated it would only take one week from the day I paid. On April 19th I paid her $585 ($575 for wig plus $10 for credit fee) via an invoice she sent to me via text message. A week went by I didn’t hear anything from the merchant so I contacted her and asked about pick up day she said the following week it would be ready I said ok. The following week come I am informing her that I am leaving for vacation on that Friday and I wanted to kno if the wig would be done on time she said yes! I reached out to her on Wednesday I was unable to get in contact with her. I went past her shop she was not there at the shop. She finally reached out to me later that day and said I could come get my wig the next day which would have been that Thursday May 4th. Well Thursday came I she was not responding to me at all I was texting her and calling her no response. However she was posting on her social media. Today is May 5th and I still do not have my wig

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a service on Nov 29th scheduled for Dec 16th. Service was cancelled by owner multiple times. I paid $400 for a service I was willing to reschedule with her. The last time she confirmed she tried to reschedule me again we i was not able to reschedule for the time she gave me. I asked for a refund and she stopped responding to me. I feel like I have been scammed out of $400.00 dollars.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I was told by the cosmetology board of Maryland to email you guys regarding a complaint.
    My Name: Chance
    Name of the Salon: Couture Beauty Bar Street Address: *** West **** **
    City and Zip Code: ********* & XXXXX
    Name of the Person who Provided Service: Cushanah *****
    Numbers: XXX-XXX-XXXX & XXX-XXX-XXXX
    Her Instagram is _couturehair I want to send this complaint regarding Couture Beauty Bar. The licensee Cushanah ***** is out her scamming other licensees and her customers out of money. She's charging for hair classes and appointments and not showing up. Someone like this should not be able to have a license or have any type of business. I am a license cosmetology of VA and I drove to her class & she did not show up and scammed me for my deposit. Stuff like this happening it messes the industry up for all of us hairstylist.

Couture Beauty Bar is NOT a BBB Accredited Business.

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