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Business Profile

Auto Lube

Jiffy Lube Service Center #116

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/16/23 I received an oil change at Jiffy Lube #116. On 2/28/23 while driving my vehicle and my 3 young children, my car started smoking and beeping about low oil and to pull over and turn off the vehicle. There wasn't a safe place to do this but we had no choice. My car was smoking and dumping all of the oil out of the vehicle. We called AAA for a tow (a tow would require additional fees based on the location), I tried to reach jiffy lube at the time and they were unresponsive but not closed yet. My mechanic took a look at the oil change completed and noted that the oil filter used was incorrect and the seal was blown out. The oil filter they used was for a 4cyl and my vehicle is a 6cyl. Not only was this incredibly scary and could have severely damaged my vehicle or in an accident but we were stuck on the side of the road and without a vehicle while it was being looked at. I am seeking reimbursement for the initial oil change, repairs, tow, putting my family in harms way and time spent on the side of the road and without a vehicle due to their negligence. I called jiffy lube and they told me to bring in my receipts but this is even more time on my part. Now I spent the time getting a quick oil change, stuck on the side of the road, without a vehicle and then to go back there? This is incredibly inconvenient. I've attached all receipts here; tow, initial oil change, repair of oil change, under car wash/car wash due to oil residue everywhere (this isn't including the oil all over my garage floor from bringing the vehicle home after it was fixed).

    Business Response

    Date: 03/22/2023

    We reached out to the customer, apologized, obtained her receipts and have mailed a reimbursement check for $202.33.

     

    *** ******

Jiffy Lube Service Center #116 is NOT a BBB Accredited Business.

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